Referral & Scheduling Specialist

Dartmouth-Hitchcock Health; Concord (NH); On-site; USD 42,000 - 54,000; Full time

Job summary

Dartmouth-Hitchcock Health is seeking an organized referral coordinator to manage referrals for services, schedule appointments, and respond to patient inquiries. The role involves assisting patients with forms, coordinating with providers and staff, and ensuring timely communications about appointments and tests.

The position requires a high school diploma with at least one year in a provider office, familiarity with insurance processes, and strong communication and multitasking abilities to

Qualifications

• High school diploma or equivalent with 1 year in a provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives.
• Prior computer experience, excellent communication skills, and attention to detail.
• Able to prioritize multiple tasks.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments and assists with forms and technology.
• Assesses needs of patients and processes requests for prescriptions, forms, appointments or to speak with clinical staff.
• Reviews schedules daily for accuracy and keeps patients fully booked.
• Completes follow up needs for patients as directed by the After Visit Summary.

Skills

Communication skills

Scheduling

Multi-tasking

Insurance knowledge

Data entry

Education

High school diploma

Tools

Microsoft Office

EHR systems

Job description

Dartmouth-Hitchcock Health is seeking an organized referral coordinator to manage referrals for services, schedule appointments, and respond to patient inquiries. The role involves assisting patients with forms, coordinating with providers and staff, and ensuring timely communications about appointments and tests.

The position requires a high school diploma with at least one year in a provider office, familiarity with insurance processes, and strong communication and multitasking abilities to