Orthopedic Scheduling & Referrals Coordinator

Dartmouth Health; Lebanon (NH); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid time off

Retirement plans

Job summary

Dartmouth Health is seeking an Administrative Assistant to manage referrals, schedule appointments, and answer patient questions. This role supports staff in communicating with patients and acts as a liaison between physicians and specialists.

Candidates should have a high school diploma, familiarity with insurance terms, strong computer skills, and ability to multitask in a fast-paced environment. Day shift with comprehensive benefits offered.

Qualifications

• High school graduate or equivalent with 1 year experience in provider office.
• Knowledge of insurance benefit programs and medical terminology.
• Ability to effectively interact with providers, staff, patients and insurance plan representatives a must.
• Able to prioritize multiple tasks.
• Must have prior computer experience, excellent communication skills, and attention to detail.

Responsibilities

• Responds to patient calls providing general information and education.
• Greets patients arriving for appointments, provides questionnaire(s), answers questions and assists with forms and use of technology.
• Assesses needs of patients without appointments and processes requests for prescriptions, forms, appointments or need to speak directly to clinical support.
• Reviews schedules daily for accuracy in scheduling, needed ancillaries and incoming records; reschedules patients to fully book schedules.
• Completes any follow up needs for patients as directed by the After Visit Summary.
• Receives incoming calls and transfers as needed; schedules appointments or leaves messages.
• Monitors system messages and faxes to determine proper action in a timely manner.
• Completes Authorizations and Pre Certifications for external and stat procedures.
• Reviews provider schedules and identifies follow ups; processes letters to no shows.
• Supports providers and staff in addressing patient questions/concerns.
• Monitors waiting room for distress and uses service recovery if needed.
• Manages multiple in-baskets by routing messages and completing tasks.
• Acts as liaison between primary care physicians & specialists outside DH.
• Monitors referral work queues and completes referrals.
• Implements and monitors DH policies; participates in process improvements.

Skills

Communication skills

Attention to detail

Multitasking

Computer literacy

Customer service

Education

High school diploma or equivalent

Job description

Dartmouth Health is seeking an Administrative Assistant to manage referrals, schedule appointments, and answer patient questions. This role supports staff in communicating with patients and acts as a liaison between physicians and specialists.

Candidates should have a high school diploma, familiarity with insurance terms, strong computer skills, and ability to multitask in a fast-paced environment. Day shift with comprehensive benefits offered.