Radiology Clinic Coordinator & Patient Liaison

Dartmouth Health; Nashua (NH); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Comprehensive benefits

Paid time off

Retirement plans

Job summary

Dartmouth Health is seeking a Referral Office Assistant in Nashua, NH to review, track and coordinate referrals and appointments for patients.

You will respond to patient calls, assist with forms, and liaise between primary care physicians and specialists to ensure timely care. The role requires strong communication, multitasking, and attention to detail.

The position offers a stable full-time schedule with benefits and a competitive hourly wage.

Qualifications

• High school diploma or equivalent with 1 year office experience.
• Knowledge of insurance benefit programs and medical terminology.
• Strong communication with providers, staff and patients.
• Ability to prioritize multiple tasks and work efficiently.
• Proficient computer skills and attention to detail.

Responsibilities

• Responds to patient calls with general information and education.
• Goes through patient arrivals; assists with forms and technology.
• Assesses needs and processes prescription/appointment requests.
• Reviews schedules and waitlists to ensure full booking.
• Completes follow-up tasks as directed by the After Visit Summary.
• Handles incoming calls, takes messages, schedules or transfers.
• Monitors faxes and routes to proper action.
• Completes authorizations and pre-certifications for external procedures.
• End-of-day review of provider schedules and follow-ups.
• Supports providers and staff in patient communications.
• Monitors waiting room and addresses concerns.
• Manages in-baskets and routes messages.
• Acts as liaison between primary care physicians & specialists.
• Monitors referral work queues and processes referrals.
• Implements and monitors DH policies; improves referral management.
• Delivers mail and handles departmental tracers.
• Performs other duties as required.

Job description

Dartmouth Health is seeking a Referral Office Assistant in Nashua, NH to review, track and coordinate referrals and appointments for patients.

You will respond to patient calls, assist with forms, and liaise between primary care physicians and specialists to ensure timely care. The role requires strong communication, multitasking, and attention to detail.

The position offers a stable full-time schedule with benefits and a competitive hourly wage.