Referral Program Manager

Ardent Health Services; Tulsa (OK); On-site; USD 60,000 - 85,000; Full time

Job summary

Ardent Health Services in Tulsa, OK is seeking a Day Shift, full-time Referral Program Manager to lead the referral team and optimize workflows. You will report to the Regional Director of Referral Management and ensure policies are followed to deliver high-quality patient scheduling and authorizations.

The role emphasizes leadership, analytical thinking, and collaboration with clinical staff to resolve issues and improve productivity and efficiency.

Qualifications

• High School Diploma or equivalent.
• Two years of management or supervisory experience in a healthcare setting.
• Two years of experience in medical referrals or other related medical patient support functions in a healthcare setting.
• Two or more years of experience with Electronic Health Record (EHR).

Responsibilities

• Manages referral staff, including hiring, scheduling, training, evaluating performance and competency.
• Reports directly to the Regional Director of Referral Management.
• Ensures current and standardized referral policies and workflows are followed by staff.
• Leads team members with guidance, feedback, and training on multiple processes.
• Tracks trends and needs for performance improvement related to productivity and quality benchmarks.
• Communicates with clinical staff to resolve authorization issues and complaints.
• Analyzes processes and workflows to recommend increased productivity and efficiency.

Skills

Management experience

Supervisory experience

Healthcare knowledge

Analytical thinking

Communication skills

Education

High School Diploma

Bachelor's degree (Preferred)

Tools

Electronic Health Record (EHR)

Job description

Join our team as a day shift, full-time, Referral Program Manager in Tulsa, OK.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities, tuition assistance, and resources that support your wellness, education, and financial well-being.
• People-First: We prioritize your well-being with paid time off, comprehensive health benefits, and a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team:

• Ardent Health owns and operates 30 hospitals and 200+ sites of care 4,323 beds and 23,000+ team members in six states, with its entities consistently recognized among healthcare's best employers.

• Manages referral staff, including hiring, scheduling, training, evaluating performance and competency, and conducting disciplinary/counseling sessions as needed.
• Demonstrates and can use analytical thinking, independent judgment, and clinical knowledge to optimize referral workflows and staff productivity.
• Reports directly to the assigned Regional Director of Referral Management.
• Ensures current and standardized referral policies and workflows are followed and utilized by staff on a regular basis.
• Leading team members by providing guidance, feedback, and training on multiple processes.
• Tracks trends and needs for performance improvement related to productivity and quality benchmarks for the referral management team.
• Effectively communicates with clinical staff to resolve authorization issues and complaints.
• Assures the highest quality, service, performance levels, and efficiency standards are implemented and maintained.
• Analyzes processes and workflows and recommends increased productivity and efficiency to the Regional Director of Referral Management.
• Evaluates and actively solves problems related to any step of the referral process, prior authorizations, and patient scheduling.

Job Requirements:

• High School Diploma or equivalent
• Two (2) years of management or supervisory experience in a healthcare setting
• Two (2) years of experience in medical referrals or other related medical patient support functions in a healthcare setting
• Two (2) or more years of experience with Electronic Health Record

Preferred Job Requirements:

• Bachelor's degree from an accredited institution