Referral Program Manager — Healthcare Growth & Analytics

Ardent Health Services; Tulsa (OK); On-site; USD 60,000 - 85,000; Full time

Job summary

Ardent Health Services in Tulsa, OK is seeking a Day Shift, full-time Referral Program Manager to lead the referral team and optimize workflows. You will report to the Regional Director of Referral Management and ensure policies are followed to deliver high-quality patient scheduling and authorizations.

The role emphasizes leadership, analytical thinking, and collaboration with clinical staff to resolve issues and improve productivity and efficiency.

Qualifications

• High School Diploma or equivalent.
• Two years of management or supervisory experience in a healthcare setting.
• Two years of experience in medical referrals or other related medical patient support functions in a healthcare setting.
• Two or more years of experience with Electronic Health Record (EHR).

Responsibilities

• Manages referral staff, including hiring, scheduling, training, evaluating performance and competency.
• Reports directly to the Regional Director of Referral Management.
• Ensures current and standardized referral policies and workflows are followed by staff.
• Leads team members with guidance, feedback, and training on multiple processes.
• Tracks trends and needs for performance improvement related to productivity and quality benchmarks.
• Communicates with clinical staff to resolve authorization issues and complaints.
• Analyzes processes and workflows to recommend increased productivity and efficiency.

Skills

Management experience

Supervisory experience

Healthcare knowledge

Analytical thinking

Communication skills

Education

High School Diploma

Bachelor's degree (Preferred)

Tools

Electronic Health Record (EHR)

Job description

Ardent Health Services in Tulsa, OK is seeking a Day Shift, full-time Referral Program Manager to lead the referral team and optimize workflows. You will report to the Regional Director of Referral Management and ensure policies are followed to deliver high-quality patient scheduling and authorizations.

The role emphasizes leadership, analytical thinking, and collaboration with clinical staff to resolve issues and improve productivity and efficiency.