Referral Program Coordinator

Lovelace Health System; Albuquerque (NM); Hybrid; USD 35,000 - 50,000; Part time

Job summary

Lovelace Health System is seeking a Referral Operations Referral Program Coordinator for day shifts in Albuquerque, New Mexico. In this role, you will process referrals for outpatient services and coordinate schedules while ensuring excellent customer service.

We emphasize a people-first culture and support our team with opportunities for growth. Ideal candidates have strong communication skills and experience with Electronic Health Records.

Qualifications

• Minimum: High School Diploma; GED.
• Ability to produce in an autonomous work environment.
• Excellent communication skills – speaks clearly and persuasively.

Responsibilities

• Responsible for processing internal, incoming, and external referrals.
• Obtain prior authorizations and schedule patients.
• Communicate with patients via online chat.

Skills

Excellent communication skills

Excellent customer service

Problem identification and resolution

Time management

Team collaboration

Education

High School Diploma or GED

Tools

Electronic Health Record (EHR)

Job description

Overview

Join our team as a day shift, PRN, Referral Operations Referral Program Coordinator in Albuquerque, New Mexico.

Why Join Us?

Thrive in a People-First Environment and Make Healthcare Better

• Thrive: We empower our team with career growth opportunities and resources that support your wellness, education, and financial well‑being.
• People‑First: We prioritize your well‑being with a supportive, inclusive culture where you are valued and cared for.
• Make Healthcare Better: We use advanced technology to support our team and enhance patient care.

Get to Know Your Team

• Ardent Health is a leading provider of healthcare in growing mid‑size urban communities across the U.S. With a focus on people and investments in innovative services and technologies, Ardent is passionate about making healthcare better and easier to access. Through its subsidiaries, Ardent delivers care through a system of 30 acute care hospitals, 24,000+ team members, and more than 280 sites of care with over 1,800 affiliated providers across six states.

Responsibilities

• This position is responsible for processing internal, incoming, and external referrals for ambulatory services, procedures, and medications.
• The Referral Coordinator will obtain prior authorizations, schedule patients, work inbound and outbound phone calls, and communicate with patients via online chat.
• Will consider highly qualified applicants for hybrid or remote positions.

Qualifications

• Minimum: High School Diploma; GED.
• Ability to produce in an autonomous work environment; consistently at work and on time, as established; arrives at meetings and appointments on time.
• Excellent communication skills – Speaks clearly and persuasively in positive or negative situations; listens well and asks and answers questions; selects and uses appropriate communication methods.
• Provides excellent customer service – Manages difficult situations and responds promptly and completely.
• Identifies and resolves problems on time.
• Excellent time management – Prioritizes and completes assigned work.
• Excellent teammate – Provides and welcomes feedback, establishes and maintains effective professional relationships, works cooperatively, and offers professional assistance and support to co‑workers.
• Two or more years of experience with Electronic Health Record (EHR).

Preferred Job Requirements

• Certified Medical Assistant.