Referral Operations Lead – Care Coordination

PMR Virginia Holding; Florida; On-site; USD 70,000 - 110,000; Full time

Job summary

PMR Virginia Holding is seeking an Associate Supervisor, Referrals to guide day-to-day referral operations and a team of Care Coordinators. You will coach staff, monitor performance, and ensure high-quality patient experiences in a fast-paced healthcare setting.

You will oversee workflows, mentor team members, and ensure adherence to referral procedures while collaborating with leadership on performance improvements and strategic initiatives.

Qualifications

• Experience leading teams in a healthcare environment.
• Ability to interpret data and make informed decisions.
• Strong coaching and mentoring skills for frontline staff.
• Knowledge of referral processes and care coordination workflows.
• Proven ability to manage multiple priorities and meet targets.

Responsibilities

• Supervise a team of Care Coordinators and Lead Care Coordinators.
• Provide day-to-day leadership, onboarding support, coaching, and feedback.
• Monitor performance and productivity; align with leadership on development plans.
• Ensure adherence to referral SOPs and Center Playbook standards.
• Lead structured coaching sessions and team huddles to drive service excellence.
• Escalate issues to leadership and participate in process improvement initiatives.

Skills

Leadership

Coaching

Data interpretation

Healthcare operations

Team management

Communication

Problem solving

MS Office

Tools

Microsoft Office

Job description

PMR Virginia Holding is seeking an Associate Supervisor, Referrals to guide day-to-day referral operations and a team of Care Coordinators. You will coach staff, monitor performance, and ensure high-quality patient experiences in a fast-paced healthcare setting.

You will oversee workflows, mentor team members, and ensure adherence to referral procedures while collaborating with leadership on performance improvements and strategic initiatives.