Referral Intake & Care Coordination Specialist

Vivie; Park Rapids (MN); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Flexible scheduling

Employer-matched retirement

Health and wellbeing benefits

Documentation time and mileage support

Career development

Job summary

Vivie is hiring a Referral Intake Coordinator in Minnesota. You will manage referrals, collect accurate intake data, and support care coordination to ensure timely service delivery.

You will handle inbound inquiries and maintain EMR records securely while partnering with Sales and HCBS teams to meet client needs. The role emphasizes strong organization, attention to detail, and excellent communication to deliver compassionate client experiences.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• Active LPN licensure preferred, but not required.
• Experience with EMRs and knowledge of medical terminology.
• Strong organizational skills with the ability to manage multiple priorities independently.
• Excellent attention to detail and data accuracy.
• Strong communication and customer service skills.
• Ability to pass state mandated background checks.

Responsibilities

• Referral Management & Intake - Receive, review, and process referrals from physicians, hospitals, and other sources. Complete timely collection of complete and accurate intake data and ensure smooth handoffs to clinical teams.
• Customer Experience & Inquiry - Field inbound calls and inquiries to assess needs and align individuals with the most appropriate Vivie service line. Provide exceptional customer service that creates positive, lasting impressions.
• Maintain & Manage Electronic Health Records - Gather required client health information and securely store using Vivie’s EMR system to ensure accuracy and regulatory compliance.
• Collaborate with Sales Teams - Assist Sales staff with knowledge of their markets by communicating updates on referral partners, key contacts, and facilities.
• Collaborate with Operational Teams - Assist HCBS staff with tasks that support care coordination and client service.
• Other Duties as Assigned - The duties and responsibilities listed above are representative of the nature and level of work assigned.

Skills

Strong organizational skills

Attention to detail

Communication & customer service

Education

High school diploma or GED

Associate degree preferred

Tools

EMR software

Job description

Vivie is hiring a Referral Intake Coordinator in Minnesota. You will manage referrals, collect accurate intake data, and support care coordination to ensure timely service delivery.

You will handle inbound inquiries and maintain EMR records securely while partnering with Sales and HCBS teams to meet client needs. The role emphasizes strong organization, attention to detail, and excellent communication to deliver compassionate client experiences.