Referral Intake Specialist: Client Referrals & Care

Vivie; Anoka (MN); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Flexible scheduling

Employer-matched retirement

Pay-on-demand options

Generous PTO + holidays

Comprehensive health and wellbeing

Paid documentation time and mileage

Career growth through scholarships and

Job summary

Vivie is seeking a Referral Intake Coordinator to ensure prompt, accurate, and compassionate service. You will manage referrals, capture client data, and support home and community-based services with attention to detail and operational excellence.

The role emphasizes intake processing, data accuracy, and collaboration across sales and operations to improve referral workflows and care delivery.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• Active LPN licensure preferred, but not required.
• Experience with EMRs and knowledge of medical terminology.
• Strong organizational skills with the ability to manage multiple priorities independently.
• Excellent attention to detail and data accuracy.
• Strong communication and customer service skills.
• Ability to pass state mandated background checks.
• Physical capability to perform all essential job functions.
• Ability to read, write, and speak English to ensure effective communication.

Responsibilities

• Receive, review, and process referrals from physicians, hospitals, and other sources.
• Complete timely collection of intake data and ensure smooth handoffs to clinical teams.
• Field inbound calls and inquiries to assess needs and align individuals with Vivie services.
• Maintain Electronic Health Records using Vivie’s EMR system to ensure accuracy and regulatory compliance.
• Collaborate with Sales teams by communicating updates on referral partners and facilities.
• Collaborate with HCBS staff to support care coordination and client service.
• Other duties as assigned.

Skills

Strong organizational skills

Excellent attention to detail

Strong communication and customer serv

Education

High school diploma or GED

Associate degree preferred

Tools

EMR systems

Job description

Vivie is seeking a Referral Intake Coordinator to ensure prompt, accurate, and compassionate service. You will manage referrals, capture client data, and support home and community-based services with attention to detail and operational excellence.

The role emphasizes intake processing, data accuracy, and collaboration across sales and operations to improve referral workflows and care delivery.