Referral Intake Specialist — Flexible Hours & Growth

Vivie; Alexandria (MN); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Flexible scheduling

Employer-matched retirement

Pay-on-demand options

Generous PTO + holidays

Comprehensive health benefits

Paid documentation time

Job summary

Vivie is seeking a Referral Intake Coordinator to ensure prompt, accurate, and compassionate service for clients. You will manage referrals from physicians and hospitals, gather intake data, and support care coordination across clinical and operational teams.

The role emphasizes strong data accuracy, EMR proficiency, and excellent customer service. The position is non-supervisory and on-site, with hourly, non-exempt employment and a supportive, growth-oriented environment.

Qualifications

• High school diploma or GED required; Associate degree preferred.
• Active LPN licensure preferred, but not required.
• Experience with EMRs and knowledge of medical terminology.
• Strong organizational skills with the ability to manage multiple priorities independently.
• Excellent attention to detail and data accuracy.
• Ability to read, write, and speak English to ensure effective communication.

Responsibilities

• Referral Management & Intake - Receive, review, and process referrals from physicians, hospitals, and other sources.
• Customer Experience & Inquiry - Field inbound calls and inquiries to assess needs and align individuals with the most appropriate Vivie service line.
• Maintain & Manage Electronic Health Records - Gather required client health information and securely store using Vivie's EMR system.
• Collaborate with Sales Teams - Communicate updates on referral partners, key contacts, and facilities.
• Collaborate with Operational Teams - Assist HCBS staff with tasks that support care coordination.

Skills

Organizational skills

Attention to detail

Customer service

Communication skills

Education

High school diploma or GED

Associate degree (preferred)

Tools

EMR system

Job description

Vivie is seeking a Referral Intake Coordinator to ensure prompt, accurate, and compassionate service for clients. You will manage referrals from physicians and hospitals, gather intake data, and support care coordination across clinical and operational teams.

The role emphasizes strong data accuracy, EMR proficiency, and excellent customer service. The position is non-supervisory and on-site, with hourly, non-exempt employment and a supportive, growth-oriented environment.