Referral Coordinator - Primary Care

Trinity Health MI; Ann Arbor (MI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Day-one benefits

Career advancement

Supportive team environment

Meaningful work

Mission-driven organization

Job summary

Trinity Health IHA Medical Group seeks a customer-focused Referral Coordinator to connect patients with their care team and manage all steps of the referral process, including authorizations and follow-up.

The role emphasizes excellent patient service, accurate documentation, and coordination with insurance providers to obtain necessary authorizations and ensure timely scheduling of visits.

Qualifications

• High School Diploma required.
• Minimum 2 years' experience with insurance referrals or prior authorizations.
• Experience in a medical office setting preferred.

Responsibilities

• Contact insurance companies to obtain authorization for plans.
• Educate patients and staff on referral and insurance information.
• Schedule, confirm, and coordinate patient appointments.
• Verify patient registration and insurance information.
• Maintain accurate documentation and patient records.
• Test tracks referrals until fulfilled.

Skills

Customer service

Healthcare office experience

Insurance referrals

Authorization

Scheduling

Education

High School Diploma

Tools

EMR systems

Job description

Remarkable Between Patient Care! Trinity Health IHA Medical Group is seeking a customer-focused Referral Coordinator to serve as a key connection between patients and their healthcare team. In this role, you'll provide exceptional service by handling all aspects of the referral process, including authorizations and follow-up.

Employment Type: Full time

Shift:

Referral Coordinator

Remarkable Between Patient Care!

Trinity Health IHA Medical Group is seeking a customer-focused Referral Coordinator to serve as a key connection between patients and their healthcare team. In this role, you'll provide exceptional service by handling all aspects of the referral process, including authorizations and follow-up.

What You'll Do

• Contact insurance companies and obtains authorization for specific plans.
• Educate patients and staff with pertinent referral and insurance information.
• Obtains urgent authorizations same day and next day.
• Schedule, confirm, and coordinate patient appointments.
• Answer questions, route calls appropriately, and relay messages to clinical staff.
• Verify patient registration and insurance information.
• Support referrals, authorizations, and patient outreach activities.
• Maintain accurate documentation and patient records.
• Test tracks the referrals until fulfilled by the patient.

General Requirements

• EDUCATION: High School Diploma
• CREDENTIALS/LICENSURE: None
• MINIMUM EXPERIENCE: Minimum 2 years' experience with insurance referrals, prior authorization or other relevant medical office experience.

Why Join Trinity Health IHA Medical Group?

• Day-one benefits for eligible team members with no waiting period.
• Opportunities for professional growth and career advancement.
• Supportive, collaborative team environment.
• Meaningful work helping patients navigate their healthcare journey.
• A mission-driven organization dedicated to serving communities across Southeast Michigan.

About Us

At Trinity Health IHA Medical Group, we are committed to delivering exceptional patient care through our core values of Commitment, Advocacy, Respect, Efficiency, and Service. If you're passionate about helping others and creating outstanding customer experiences, we'd love to hear from you.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.