Referral Coordinator — Medical Office Scheduling

Beacon Health System; South Bend (IN); On-site; USD 21,000 - 29,000; Full time

Job summary

Beacon Health System in South Bend, IN, seeks a proactive receptionist to support front desk operations and referrals coordination. The role includes patient check-ins, appointment scheduling, insurance eligibility verification, and basic data entry with familiarity in Allscripts/Cerner.

You will assist physicians and staff by managing communications, coordinating referrals, and maintaining accurate patient records in a busy outpatient setting.

Qualifications

• High school diploma or equivalent required; medical office experience preferred.
• Knowledge of ICD-10, CPT, online insurance eligibility/authorizations desired.
• Experience with scheduling, patient check-in, and basic data entry in a medical office.

Responsibilities

• Greet patients and check them in for appointments.
• Answer and relay telephone messages accurately.
• Obtain patient information for records and payment processing.
• Maintain patient files and records; ensure organization and neatness.
• Coordinate referrals and online authorizations; verify eligibility as needed.
• Serve as liaison between providers, health plans, and offices to ensure quality service.

Skills

Customer service

Communication

Problem solving

Team player

Professionalism

Education

High school diploma or equivalent

Medical office experience preferred

Tools

Allscripts

Cerner

Excel

Outlook

Referral database

Job description

Beacon Health System in South Bend, IN, seeks a proactive receptionist to support front desk operations and referrals coordination. The role includes patient check-ins, appointment scheduling, insurance eligibility verification, and basic data entry with familiarity in Allscripts/Cerner.

You will assist physicians and staff by managing communications, coordinating referrals, and maintaining accurate patient records in a busy outpatient setting.