Referral & Scheduling Specialist – Healthcare Admin

SCA Health; Mishawaka (IN); On-site; USD 22,000 - 34,000; Full time

Job summary

South Bend Orthopaedics (SBO) is recruiting an Assoc. Administrative Coordinator to manage referrals and coordinate patient scheduling across providers. You will verify insurance and authorization needs and maintain accurate referral records to ensure timely care.

Join a large orthopedics network within SCA Health, delivering patient-centered service and collaborating with physicians and staff to streamline workflows while upholding HIPAA standards and exceptional communication with patients.

Qualifications

• High school diploma or equivalent required.
• 2 years' experience in telephone operations and appointment scheduling.
• Excellent phone skills and clear communication with patients.
• Familiarity with clinic scheduling protocols and medical terminology.

Responsibilities

• Receives, reviews and processes referrals from outside providers.
• Verifies referral details and insurance requirements.
• Schedules patient appointments and maintains records.
• Ensures HIPAA confidentiality in communications and access.
• Works with other departments to maintain smooth patient flow.
• Directs patients to online registration portals when appropriate.
• Performs other duties as assigned.

Skills

Phone skills

Clear communication

Customer service

Education

High school diploma or equivalent

Job description

South Bend Orthopaedics (SBO) is recruiting an Assoc. Administrative Coordinator to manage referrals and coordinate patient scheduling across providers. You will verify insurance and authorization needs and maintain accurate referral records to ensure timely care.

Join a large orthopedics network within SCA Health, delivering patient-centered service and collaborating with physicians and staff to streamline workflows while upholding HIPAA standards and exceptional communication with patients.