Referral Coordinator - Home Health & Hospice Care

ADP, Inc.; Monterey (CA); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Medical, dental, and vision insurance

HSA and FSA options

403(b) plan

Employee health premium subsidy

Job summary

The Referral Coordinator at Central Coast VNA & Hospice (VNA) plays a key role in guiding referrals from initial inquiry through start of care. This on-site role partners closely with referral sources, discharge planners, intake staff, patients, and families to ensure accurate information and smooth handoffs.

This full-time position requires a high school diploma or GED, 1–2 years of related experience, knowledge of home health and hospice benefits, and strong communication and multitasking

Qualifications

• High school diploma or GED required.
• 1–2 years of marketing or related experience preferred.
• Knowledge of home health and hospice benefits preferred.
• Familiarity with community resources and referral processes.
• Strong computer skills with the ability to learn multiple systems.
• Excellent attention to detail with the ability to multitask in a fast-paced environment.
• Strong communication, presentation, and relationship-building skills.

Responsibilities

• Serve as the point of contact for incoming service inquiries and referrals.
• Collect, review, and document all required patient information to support the intake process.
• Coordinate nursing review of clinical information, including History and Physical, Plan of Care, medication reconciliation, and skilled home care needs.
• Communicate with patients and families to explain available services, eligibility, and next steps in the referral process.
• Build and maintain positive relationships with referral sources and internal teams.
• Initiate and track referrals to support a seamless transition to start of care.
• Actively contribute to departmental goals, process improvements, and growth initiatives.

Skills

Strong communication

Presentation

Relationship-building

Attention to detail

Multitasking

Computer skills

Knowledge of home health and hospice

Education

High school diploma or GED

Job description

The Referral Coordinator at Central Coast VNA & Hospice (VNA) plays a key role in guiding referrals from initial inquiry through start of care. This on-site role partners closely with referral sources, discharge planners, intake staff, patients, and families to ensure accurate information and smooth handoffs.

This full-time position requires a high school diploma or GED, 1–2 years of related experience, knowledge of home health and hospice benefits, and strong communication and multitasking