Referral Coordinator – Healthcare Scheduling & Patient Care

AdventHealth; Palm Harbor (FL); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Paid Time Off from Day One

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Job summary

AdventHealth Palm Harbor is seeking an Administrative/Clerical specialist to support referrals, scheduling and patient communications. You will interact with patients, physicians and staff to ensure accurate processing of orders while maintaining confidentiality.

The role requires experience with EMR and medical terminology, proficiency in Microsoft Office, and strong customer service skills. Training includes Hospice orientation and a focus on compassionate, compliant care.

Qualifications

• High School Grad or Equiv (Required).
• Knowledge of electronic medical record systems.
• Ability to complete Hospice of the Comforter Orientation and Training.
• Proficient with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Knowledge of medical terminology.
• Ability to think critically about admission processes.
• Knowledge of patient database systems.
• Knowledge of telephone protocol.
• Strong written and spoken communication; professional presentation.
• Ability to handle difficult or emotional customer situations.
• Ability to work with diverse groups.
• Maintain confidentiality of organization/employee/patient information.
• Ability to write effective correspondence and documentation.
• Proficient with standard office machines.
• Provide superior customer service.
• Experience with physician office billing/registration/scheduling.
• Familiarity with various web-based applications.
• ICD-9/10 knowledge.
• CPT-4 knowledge.

Responsibilities

• Communicate clearly with coworkers, patients and physicians.
• Represent the Medical Center positively; work in a team.
• Stay current on referral orders to meet standard care.
• Incorporate patient, physician, and customer needs into decisions.
• Answer calls, assist patients, and schedule procedures.
• Maintain referral integrity; process orders; verify insurance requirements.

Skills

Communication

Medical terminology

Confidentiality

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

EMR systems

Phone protocol

Web-based applications

ICD-9/10

CPT-4

Job description

AdventHealth Palm Harbor is seeking an Administrative/Clerical specialist to support referrals, scheduling and patient communications. You will interact with patients, physicians and staff to ensure accurate processing of orders while maintaining confidentiality.

The role requires experience with EMR and medical terminology, proficiency in Microsoft Office, and strong customer service skills. Training includes Hospice orientation and a focus on compassionate, compliant care.