Referral Coordinator

One Community Health; White Salmon (WA); On-site; USD 27,552 - 34,440; Full time

Job summary

One Community Health seeks a Referral Coordinator to provide administrative support for our medical, dental, and behavioral health teams. You will coordinate referrals, communicate with patients and outside partners, verify insurance, and gather required information to ensure timely appointments.

The role is full-time and based at our clinic in The Dalles, Oregon or White Salmon, Washington, with a bilingual differential of $0.75 per hour for English/Spanish proficiency.

Qualifications

• Two years of clerical, reception, administrative, or secretarial experience in a medical/dental setting; or equivalent
• High school diploma or equivalent
• Knowledge of HIPAA and privacy laws; strong written and verbal communication
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Knowledge of medical terminology
• Ability to work independently and collaboratively within a team
• Customer service and workplace safety knowledge
• Ability to work in a dynamic, changing community healthcare environment
• Strong organizational skills and the ability to prioritize tasks with competing deadlines
• Ability to meet team and organizational goals with a high level of accuracy and attention to detail

Responsibilities

• Coordinate and process referrals between patients, clinics, and outside partners via fax, phone, and computer
• Communicate with patients to obtain required information and schedule appointments
• Verify insurance coverage and gather information needed for referrals
• Track referrals and update systems; follow up as needed
• Perform other duties as assigned in a fast-paced clinic environment

Skills

Strong written and verbal comm.

Microsoft Office

Medical terminology

Education

High school diploma or equivalent

Post–high school education in admin/clerical coursework

Tools

EPIC EMR

Job description

Career Opportunities with One Community Health

Careers At One Community Health

Current job opportunities are posted here as they become available.

Looking for a meaningful way to support patients? Interested in helping people access care beyond the clinical setting? Our Referrals Team serves as the key liaison between patients and the outside services recommended by their providers—including a wide range of specialty care. By coordinating the referral process, our Referral Coordinators ensure that patients receive the information and support they need to schedule appointments and access essential services.

The Referral Coordinator provides administrative and coordination support to our medical, dental, and behavioral health teams. Responsibilities include communicating with patients and outside partners (via fax, phone, and computer), processing and tracking referrals, verifying insurance coverage, gathering required information, and performing other duties as assigned. This is a full-time position located at our clinic in either The Dalles, Oregon or White Salmon, Washington.

Minimum Qualifications:

• Two (2) years of clerical, reception, administrative, or secretarial experience in a medical/dental setting, healthcare insurance organization, or high-volume office environment; or an equivalent combination of education and experience
• High school diploma or equivalent
• Strong written and verbal communication skills.
• Knowledge of and compliance with HIPAA and privacy laws
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Knowledge of medical terminology
• Ability to work both independently and collaboratively within a team
• Customer service and workplace safety knowledge
• Ability and willingness to work in a dynamic, changing community healthcare environment
• Strong organizational skills and the ability to prioritize tasks with competing deadlines
• Ability to meet team and organizational goals with a high level of accuracy and attention to detail

Preferred Qualifications:

• Post–high school education in administrative or office/clerical coursework
• Experience in a clinic (family practice or pediatrics), hospital, or pharmacy setting
• Experience working with low-income or multi-ethnic populations
• Experience with EPIC EMR
• Life, Long-Term Disability, Accident, & Critical Illness Insurance
• Empower Retirement 401k
• 200 hours of Paid Time Off (PTO)
  • Not including six (6) paid holidays
• Employee Assistance Program (EAP)
• Life Mart- Employee Discounts

Compensation:

• Hourly/Non-Exempt: Starting at $20 per hour, increases based on clinical experience/certifications.
• Bilingual Differential: Additionally, we offer $0.75 per hour as compensation for bilingual proficiency in both English and Spanish.

OCH is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.