Clinical Support and Referral Specialist- Relief

Yakima Valley Farm Workers Clinic; Portland (OR); On-site; USD 29,260 - 35,845; Part time

Benefits offered by this job

Additional pay for bilingual skills

Job summary

Yakima Valley Farm Workers Clinic is hiring a part-time Clinical Support and Referral Specialist for their Portland location. This role includes maintaining patient care reports, managing referrals, and providing support to patients and staff. Ideal candidates will have a High School Diploma or GED, bilingual skills, and experience in a medical setting.

The position offers competitive hourly pay and additional compensation for bilingual abilities. Join us in transforming communities through compassionate care.

Qualifications

• Experience in an office setting, preferably a medical or dental office.
• Ability to handle tasks simultaneously with frequent interruptions.
• Knowledge of medical terminology desired.

Responsibilities

• Maintain and update reports for the Patient Care Health Home team.
• Complete audits for invasive procedures and in-house labs.
• Manage and track all referrals, ensuring required forms are completed.
• Respond to incoming calls and emails regarding referrals.

Skills

Bilingual (English/Spanish) speaking skills

Basic proficiency with EMR, Word and Excel

Ability to prioritize work

Ability to effectively interact with public and staff

Education

High School Diploma or GED

Associates Degree or Certificate from an accredited technical school

Job description

Overview

Clinical Support and Referral Specialist – Portland, OR (Part time, Exempt status).

Join our team as a Relief Clinical Support and Referral Specialist at Rosewood Family Health Center Lents in Portland, OR. We are a community health center with 40+ clinics across Washington and Oregon offering medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health services. Our model also includes assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

What We Offer

• $21.24 - $26.02/hour DOE with the ability to go higher for highly experienced candidates
• Additional pay for bilingual skills, paid on hours worked

Responsibilities

• Maintain and update reports and registries for the Patient Care Health Home (PCHH) team. Review registry data and ensure compliance with established workflows and procedures
• Complete audits for invasive procedures and in-house labs. Audit other PCHH data and initiatives as needed. Track all audits and provide documentation upon request
• Identify and collect process improvement ideas and communicate them to the appropriate staff
• Complete patient registration, verifying and updating insurance information
• Work with patients and staff to ensure completion of Release of Information (ROI) forms. Send subpoenas and court orders to the Health Information Management (HIM) department for processing
• Sort and distribute mail and faxes to the appropriate department or recipient
• Provide Obstetrics (OB) support as needed, including running reports, maintaining the OB log, and providing consent forms and records to the hospital
• Provide chart review support to Physician Assistants (PA) and Nurse Practitioners (NP) as needed, including forwarding chart reviews to physicians and maintaining a chart review log
• Manage, process, and track all referrals, ensuring all required forms are completed
• Manage various work queues daily to ensure timely processing and completion of referrals
• Respond to incoming calls, emails, and faxes regarding referrals, ensuring appropriate action is taken and documentation is completed and linked to the referral
• Set up appointments as applicable and coordinate follow-up between the referral source and the patient
• Assist with patient insurance authorizations, collaborating with internal resources as needed
• Perform other duties as assigned

Qualifications

• High School Diploma or General Education Diploma (GED)
• Associates Degree or Certificate from an accredited technical school
• One year's experience working in an office setting, preferably a medical or dental office
• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved
• Bilingual (English/Spanish) speaking skills preferred at a level 9
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Ability to effectively interact with the public, providers and staff in a professional manner
• Basic proficiency with a variety of computer programs including Electronic Medical Records (EMR), Word and Excel
• Basic knowledge of medical terminology desired

Our Mission

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.