Referral Coordinator

One Community Health; The Dalles (OR); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

PTO 200 hours

EAP

Life Insurance

401k Empower Retirement

Employee Discounts

Wellness Events

Gym Discounts

Job summary

One Community Health in The Dalles, Oregon is seeking a Referral Coordinator to support patients by coordinating referrals to outside services and assisting scheduling.

You will communicate with patients and partners, verify insurance, gather necessary information, and track referrals within a Monday–Friday, 9am–6pm on-site schedule. Prior clinic experience and EPIC EMR familiarity are preferred.

Qualifications

• Two years of clerical/administrative experience in medical settings.
• High school diploma or equivalent.
• Strong written and verbal communication skills.
• HIPAA and privacy laws knowledge.
• Proficiency in Microsoft Office (Word/Excel/Outlook).
• Knowledge of medical terminology.
• Ability to work independently and in a team.
• Customer service and workplace safety awareness.
• Ability to adapt to a dynamic community healthcare environment.
• Strong organization and task-priority abilities.

Responsibilities

• Coordinate referrals with patients and outside partners via fax, phone, and computer.
• Process and track referrals and verify insurance coverage.
• Gather required information and assist with scheduling.
• Support medical/dental/behavioral health teams as assigned.

Skills

Written communication

Verbal communication

HIPAA compliance

Microsoft Office

Medical terminology

Teamwork

Organizational skills

Customer service

Adaptability

Education

High school diploma

Post-high school admin/clerical coursework

Tools

EPIC EMR

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Looking for a meaningful way to support patients? Interested in helping people access care beyond the clinical setting? Our Referrals Team serves as the key liaison between patients and the outside services recommended by their providers—including a wide range of specialty care. By coordinating the referral process, our Referral Coordinators ensure that patients receive the information and support they need to schedule appointments and access essential services.

The Referral Coordinator provides administrative and coordination support to our medical, dental, and behavioral health teams. Responsibilities include communicating with patients and outside partners (via fax, phone, and computer), processing and tracking referrals, verifying insurance coverage, gathering required information, and performing other duties as assigned. This is a full-time, Monday-Friday from 9am-6pm, onsite position at our clinic in The Dalles, Oregon.

Minimum Qualifications:

• Two (2) years of clerical, reception, administrative, or secretarial experience in a medical/dental setting, healthcare insurance organization, or high-volume office environment; or an equivalent combination of education and experience
• High school diploma or equivalent
• Strong written and verbal communication skills.
• Knowledge of and compliance with HIPAA and privacy laws
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Knowledge of medical terminology
• Ability to work both independently and collaboratively within a team
• Customer service and workplace safety knowledge
• Ability and willingness to work in a dynamic, changing community healthcare environment
• Strong organizational skills and the ability to prioritize tasks with competing deadlines
• Ability to meet team and organizational goals with a high level of accuracy and attention to detail

Preferred Qualifications:

• Post-high school education in administrative or office/clerical coursework
• Experience in a clinic (family practice or pediatrics), hospital, or pharmacy setting
• Experience working with low-income or multi-ethnic populations
• Experience with EPIC EMR
• Life, Long-Term Disability, Accident, & Critical Illness Insurance
• Empower Retirement 401k
• 200 hours of Paid Time Off (PTO)
  • Not including six (6) paid holidays
• Employee Assistance Program (EAP)
• Life Mart- Employee Discounts
• Employee Wellness Events & Team Challenges
• Local Gym Membership Discounts

Compensation:

• Hourly/Non-Exempt: Starting at $20 per hour, increases based on clinical experience/certifications.
• Bilingual Differential: Additionally, we offer $0.75 per hour as compensation for bilingual proficiency in both English and Spanish.

OCH is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.