Referral Coordinator

One Community Health; Washington; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Life Insurance

Long-Term Disability Insurance

Accident Insurance

Critical Illness Insurance

401k

Employee Discounts

Job summary

One Community Health is seeking a Referral Coordinator to support our medical, dental, and behavioral health teams. You will coordinate referrals, communicate with patients and outside partners, and verify insurance coverage to help patients access scheduled appointments and services.

The role is based in our White Salmon clinic, requiring strong organizational skills, attention to detail, and the ability to work both independently and in a team environment.

Qualifications

• Two years of clerical/administrative experience in medical/dental settings or equivalent
• High school diploma or equivalent
• Strong written and verbal communication
• HIPAA/privacy law compliance
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Knowledge of medical terminology
• Ability to work both independently and in a team
• Customer service and workplace safety awareness
• Ability to adapt to a dynamic community healthcare environment
• Strong organizational and prioritization skills with accuracy

Responsibilities

• Coordinate referrals with patients and outside partners (fax, phone, computer)
• Process and track referrals, verify insurance coverage
• Gather required information and maintain records
• Support medical, dental, and behavioral health teams
• Communicate effectively to schedule appointments and provide information

Skills

Strong written and verbal communicatie

Organizational skills

Team collaboration

Customer service

Ability to prioritize tasks

Independent work

HIPAA knowledge

Education

High school diploma or equivalent

Post–high school admin coursework (preferred)

Tools

EPIC EMR

Microsoft Office

Job description

Looking for a meaningful way to support patients? Interested in helping people access care beyond the clinical setting? Our Referrals Team serves as the key liaison between patients and the outside services recommended by their providers—including a wide range of specialty care. By coordinating the referral process, our Referral Coordinators ensure that patients receive the information and support they need to schedule appointments and access essential services.

The Referral Coordinator provides administrative and coordination support to our medical, dental, and behavioral health teams. Responsibilities include communicating with patients and outside partners (via fax, phone, and computer), processing and tracking referrals, verifying insurance coverage, gathering required information, and performing other duties as assigned. This is a full-time position located at our clinic in White Salmon, Washington.

Minimum Qualifications:

• Two (2) years of clerical, reception, administrative, or secretarial experience in a medical/dental setting, healthcare insurance organization, or high-volume office environment; or an equivalent combination of education and experience
• High school diploma or equivalent
• Strong written and verbal communication skills.
• Knowledge of and compliance with HIPAA and privacy laws
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Knowledge of medical terminology
• Ability to work both independently and collaboratively within a team
• Customer service and workplace safety knowledge
• Ability and willingness to work in a dynamic, changing community healthcare environment
• Strong organizational skills and the ability to prioritize tasks with competing deadlines
• Ability to meet team and organizational goals with a high level of accuracy and attention to detail

Preferred Qualifications:

• Post–high school education in administrative or office/clerical coursework
• Experience in a clinic (family practice or pediatrics), hospital, or pharmacy setting
• Experience working with low-income or multi-ethnic populations
• Experience with EPIC EMR
• Life, Long-Term Disability, Accident, & Critical Illness Insurance
• Empower Retirement 401k
• 200 hours of Paid Time Off (PTO)
  • Not including six (6) paid holidays
• Employee Assistance Program (EAP)
• Life Mart- Employee Discounts

Compensation:

• Hourly/Non-Exempt: Starting at $20 per hour, increases based on clinical experience/certifications.
• Bilingual Differential: Additionally, we offer $0.75 per hour as compensation for bilingual proficiency in both English and Spanish.

OCH is an equal opportunity employer, and we encourage candidates of all backgrounds to apply.