Referral Coordinator

SUMMIT ORTHOPAEDICS LLP; Lake Oswego (OR); On-site; USD 41,262,000 - 68,770,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Paid holidays

Job summary

Summit Orthopaedics, LLP in Lake Oswego, Oregon is seeking a Referral Coordinator to support patient access in a fast-paced orthopedic clinic. This full-time position offers 8:00am–4:30pm hours, pay in the $18–$24/hour range, and benefits including medical, dental, vision, 401k, PTO and paid holidays.

You will manage referral queues, register patients in the EMR, guide them through intake, and coordinate with providers and staff to ensure timely care delivery.

Qualifications

• High school diploma or GED required.
• 1+ year of experience in a medical clinic setting.
• Experience with medical office insurance authorizations preferred.
• Orthopedic office experience is a plus.
• Knowledge of medical terminology required.
• Experience registering patients and working in an EMR system preferred.
• Experience with AthenaOne is a plus.
• Ability to prioritize workload and manage multiple tasks in a fast-paced environment.

Responsibilities

• Work queue management of referral activity to ensure timely processing.
• Register new patients into the EMR system and schedule appointments.
• Educate patients on the referral process and guide them through intake.
• Process incoming correspondence and respond to calls, emails, tasks, and faxes.
• Confirm active insurance with patients prior to scheduling.
• Provide general administrative support to maintain clinic workflow.

Skills

Medical office experience

HIPAA compliance

EMR proficiency

Communication skills

Organizational skills

Attention to detail

Patient experience

Education

High School Diploma or GED

Tools

AthenaOne

Job description

Description

We have an exciting opportunity for a Referral Coordinator to join our team at Summit Orthopaedics, LLP, an orthopedic clinic located in Lake Oswego, Oregon. This is a great opportunity for a detail-oriented, full-time professional looking to gain valuable experience and grow in a fast-paced medical setting. We offer growth opportunities, a collaborative environment, and on-the-job training.

Position Details:

• Hours: 8:00am - 4:30pm
• Pay Range: $18 - $24
• Benefits: Medical, Dental, Vision, 401k, PTO, paid holidays,

Responsibilities: As a Referral Coordinator, you will play a crucial role in patient access. You will manage daily incoming referral activity, guide patients through the intake process, and collaborate closely with providers and clinical staff to ensure timely care delivery.

Responsibilities include, but are not limited to:

• Work Queue Management: Manage work queues regarding referral activity on a daily basis to ensure timely processing, track status, and complete referrals efficiently.
• Patient Registration & Scheduling: Register new patients into the Electronic Medical Record (EMR) system and schedule new patient appointments.
• Patient Education & Guidance: Educate patients on the referral process and verbally guide them through registration procedures.
• Communication & Correspondence: Process incoming correspondence and promptly respond to incoming phone calls, emails, tasks, and faxes.
• Insurance & Authorizations: Confirm active insurance with patients prior to scheduling.
• General Administrative Support: perform additional duties as assigned to support smooth clinic workflows.

Qualifications & Skills

• Education: High School Diploma or GED required.
• Minimum 1 year of experience working in a medical office setting required.
• Prior experience with medical office insurance authorizations strongly preferred.
• Previous experience in an orthopedic office is a plus.
• Knowledge of or the ability to learn medical terminology is required.
• Experience in registering patients and working within an EMR system preferred.
• Experience working in AthenaOne is a plus.
• Ability to prioritize work load, manage multiple tasks simultaneously, and complete daily tasks in a fast-paced environment.
• Excellent verbal and written communication and interpersonal skills.
• Strong organizational skills and sharp attention to detail.

Team Dynamic

Our clinic consists of 30 full-time and part time employees. In this role, you will work closely with our team of Providers, Back Office Medical Assistants/Surgery Schedulers, MA Lead, and Clinic Manager and Front Office Staff.

Our team is encouraged to ask for help and support one another as necessary to get the job done. We are focused on maintaining a supportive work environment where everyone can enjoy, excel, and experience fulfillment in their work.

Requirements

Requirements:

• High school diploma or equivalent.
• 1+ year of experience in a medical clinic setting as a referral coordinator, scheduler, medical assistant, or other medical back office support role (preferred).
• Familiarity with EMR systems preferred.
• Familiarity and ability to comply with HIPAA regulations.
• Ability to reliably commute to Lake Oswego, OR.
• Ability to participate in per-employment background check upon hire.
• Authorization to work in the United States.

Although we value technical experience, we also REALLY value the skills that aren't necessarily tangible. These are some shared skills/values among our current team, and absolutely necessary as we add our next team member:

• Patient Experience - Will you do whatever is reasonable and possible to ensure patients have comfortable and positive experiences at our clinic?
• Initiative - When you see something needs to get done, or know it will need to get done, do you take action? Can you do this with autonomy?
• Collaboration - Do you consider yourself a team player? Do you work well with others, chip in when needed, and hold yourself to a high standard?
• Dependability - Do you have reliable transportation?
• Flexibility - Can you be available to change your role in a moments notice if help is needed?