Referral Coordinator

ymcapkccareers; Tacoma (WA); On-site; USD 26,000 - 30,000; Part time

Benefits offered by this job

Personal YMCA membership

YMCA360 virtual streaming membership

Paid Sick Leave

Employee Assistance Plan (EAP)

Wellness program

LifeMart discount center

Professional training & certification

20% discount on YMCA programs

Job summary

YMCA of Pierce and Kitsap Counties is seeking a part-time Referral Coordinator to connect individuals to health and wellness opportunities, conduct care coordination by phone and email, and maintain accurate records within our care coordination team.

You’ll help participants navigate enrollment, access chronic disease programs, memberships, and community resources, while supporting program tracking and reporting and ensuring privacy compliance.

Qualifications

• One or more years of education and/or work experience in health promotion/public health/community outreach.
• Care management or motivational interviewing skills preferred.
• Working knowledge of preventive health programs and philosophy.
• Intermediate to advanced computer skills, MS Office.
• Ability to work independently and with a team.
• Comfort with health information and communicating with health care professionals.
• Positive attitude and experience with diverse populations.
• Must pass background and reference checks per WA Fair Chance Act.
• Commitment to diversity and inclusive environment.
• Willing to complete online Child Abuse Prevention training on day one.

Responsibilities

• Maintain electronic health information database and manage data flow in referral system.
• Conduct care coordination conversations using motivational interviewing and active listening.
• Assist clients to access YMCA services and external resources.
• Ensure enrollment targets align with program standards.
• Support marketing and retention efforts to boost class enrollment.
• Complete accurate intake forms and program documentation.
• Support data collection and reporting for Health Initiative.
• Follow privacy and security policies; maintain open staff communication.

Skills

Health promotion experience

Care management

Motivational interviewing

Preventive health knowledge

MS Office

Teamwork

Privacy/PHI handling

Diversity awareness

Background checks

Inclusion & training compliance

Education

Health promotion/public health experience

Tools

Microsoft Office

Job description

Position: Referral Coordinator

Wage: $19.00 to $22.00 per hour (Compensation is determined based on relevant experience, skills, and qualifications, with most new hires starting between the minimum and midpoint of the posted wage range)

Hours: Part-Time, Up to 25 hours per week

Location: YMCA Association Office, Tacoma, WA

As a Referral Coordinator, you’ll play an important role on our Care Coordination team, connecting individuals to opportunities that support better health and well-being. You’ll reach out by phone and email to help referred individuals navigate enrollment, answer questions, and connect with resources such as chronic disease programs, resource navigation services, YMCA membership, facility access, and more. You’ll also maintain accurate records, support program tracking and reporting, and provide administrative support for our Health Initiative services. Above all, this role is focused on creating a positive, supportive experience for every participant.

Qualifications:

• One more year of education and/or work experience in health promotion, public health, community outreach, or a similar field.
• Care Management skills and/or Motivational Interviewing skills are preferred.
• Working knowledge of preventive health programs and philosophy
• Intermediate to advanced computer skills and experience with Microsoft Office.
• Ability to work independently and with a team.
• Comfortable interacting with individuals’ health-related information and communicating with health care professionals.
• Positive attitude and previous experience with diverse populations.
• Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).
• Committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• Able and willing to complete online Child Abuse Prevention training on first day, and other online and in-person training as required.

Key Responsibilities:

• Maintain electronic database of health information and enter and sends/receives data through referral management system following all privacy and security procedures and protocols.
• Conduct care coordination conversations with referred individuals and other prospective community members utilizing motivational interviewing and active listening skills.
• Support connecting individuals to various YMCA services including but not limited to evidence-based chronic disease programs, resource navigation services, center programming, membership as well as resources outside of YMCA when applicable.
• Ensure the program/enrollment targets are met and consistent with program standards.
• Assists with marketing and retention activities to create robust classes with high enrollment.
• Ensures accurate intake forms, data collection forms and appropriate program documentation are completed.
• Supports timely and accurate data collection and reporting for Health Initiative Department.
• Follows all privacy and security policies and protocols.
• Maintain open communication and work proactively to build strong relationships with all staff and members.
• Other duties as assigned.

Benefits:

All YMCA Employees receive the below benefits:

• A Personal YMCA membership and YMCA360 virtual streaming membership
• Flexible scheduling around school and extracurricular activities Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
• Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center
• Professional training, education, and certification opportunities
• 20% discount on YMCA programs, childcare services and merchandise

Part-Time employees who work more than 20 hrs./week are eligible for the below voluntary benefit options:

• HealthiestYou: by Teladoc (24/7 virtual general medical care access for non-emergency conditions)
• Willamette Dental Plan
• VSP Vision Plan

The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled