Referral Coordinator

YMCA of Pierce and Kitsap Counties; Tacoma (WA); On-site; USD 26,000 - 30,000; Part time

Benefits offered by this job

Personal YMCA membership

YMCA360 streaming membership

Flexible scheduling

Paid Sick Leave

EAP & wellness program

LifeMart discounts

Professional training & certification

20% YMCA discounts

Job summary

YMCA of Pierce and Kitsap Counties seeks a Referral Coordinator to support Health Initiative services. You will reach out by phone and email to assist referred individuals with enrollment, answer questions, and connect to chronic disease programs, YMCA membership, and other resources.

Responsibilities include maintaining health data, coordinating care conversations, and supporting enrollment targets while providing strong customer service. Equal opportunity employer.

Qualifications

• Experience or education in health promotion/public health fields.
• Care management and motivational interviewing skills preferred.
• Comfort with health information and privacy policies.

Responsibilities

• Maintain electronic health data and referral records per privacy rules.
• Conduct care coordination conversations using motivational interviewing.
• Connect individuals to YMCA services and external resources.
• Support enrollment targets and program reporting.
• Assist with marketing and class enrollment.
• Ensure correct intake forms and documentation.

Skills

Care Management

Motivational Interviewing

Microsoft Office

Phone & Email Outreach

Independent & Team Work

Education

Education/Experience in health promotion or public health

Tools

Microsoft Office

Job description

Wage: $19 .00 to $22.00 per hour (Compensation is determined based on relevant experience, skills, and qualifications, with most new hires starting between the minimum and midpoint of the posted wage range)

Hours: Part-Time, Up to 25 hours per week

Location: YMCA Association Office, Tacoma, WA

As a Referral Coordinator, you’ll play an important role on our Care Coordination team, connecting individuals to opportunities that support better health and well-being. You’ll reach out by phone and email to help referred individuals navigate enrollment, answer questions, and connect with resources such as chronic disease programs, resource navigation services, YMCA membership, facility access, and more. You’ll also maintain accurate records, support program tracking and reporting, and provide administrative support for our Health Initiative services. Above all, this role is focused on creating a positive, supportive experience for every participant.

Qualifications:

• One more year of education and/or work experience in health promotion, public health, community outreach, or a similar field.
• Care Management skills and/or Motivational Interviewing skills are preferred.
• Working knowledge of preventive health programs and philosophy
• Intermediate to advanced computer skills and experience with Microsoft Office.
• Ability to work independently and with a team.
• Comfortable interacting with individuals’ health-related information and communicating with health care professionals.
• Positive attitude and previous experience with diverse populations.
• Must be able to pass Background and Reference checks (in accordance with the WA State Fair Chance Act).
• Committed to valuing and promoting diversity and contributing to an inclusive working and learning environment.
• Able and willing to complete online Child Abuse Prevention training on first day, and other online and in-person training as required.

Key Responsibilities:

• Maintain electronic database of health information and enter and sends/receives data through referral management system following all privacy and security procedures and protocols.
• Conduct care coordination conversations with referred individuals and other prospective community members utilizing motivational interviewing and active listening skills.
• Support connecting individuals to various YMCA services including but not limited to evidence-based chronic disease programs, resource navigation services, center programming, membership as well as resources outside of YMCA when applicable.
• Ensure the program/enrollment targets are met and consistent with program standards.
• Assists with marketing and retention activities to create robust classes with high enrollment.
• Ensures accurate intake forms, data collection forms and appropriate program documentation are completed.
• Supports timely and accurate data collection and reporting for Health Initiative Department.
• Follows all privacy and security policies and protocols.
• Maintain open communication and work proactively to build strong relationships with all staff and members.
• Other duties as assigned.

All YMCA Employees receive the below benefits:

• A Personal YMCA membership and YMCA360 virtual streaming membership
• Flexible scheduling around school and extracurricular activities Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
• Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center
• Professional training, education, and certification opportunities
• 20% discount on YMCA programs, childcare services and merchandise

Part-Time employees who work more than 20 hrs./week are eligible for the below voluntary benefit options:

• HealthiestYou: by Teladoc (24/7 virtual general medical care access for non-emergency conditions)
• VSP Vision Plan

At the Y, we’re all about empowering people, inspiring action, and strengthening the communities we call home. Join our team and support our vision of creating opportunity to all can thrive in every season of life.

The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled

Location(s)

4717 S 19th St Suite 201, Tacoma , Washington 98405 , United States

Employer Privacy Policy

EEO is the Law

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions. All information provided will be kept separate from your expression of interest. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.

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