Referral Coordinator

DYNAMIC Pain & Wellness; Crestview (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental coverage

Vision coverage

Job summary

DYNAMIC Pain & Wellness in Crestview, FL is seeking a friendly front desk / patient coordinator to help schedule new patients and manage records. You will enter patient demographics into the EMR, ensuring proper charts are prepared before visits.

You will also verify insurance, answer calls, and support a welcoming, compassionate clinic environment focused on relief and wellness.

Qualifications

• Experience in medical field preferred.
• Understanding of general insurance questions required.
• Customer service experience preferred.
• Familiarity with EMR systems helpful.

Responsibilities

• Process new referrals into the EMR.
• Contact patients to schedule appointments.
• Return voicemail messages.
• Send consultation notes back to the referring provider after the patient is seen.
• Pull and sort faxes.
• Answer incoming calls from patients, doctor's offices and insurance companies.
• Verify insurance eligibility and authorizations as needed.
• Call patients to remind them of their upcoming consultation appointment.

Skills

Customer service

Insurance knowledge

Communication skills

Tools

EMR

Job description

THE DYNAMIC VISION: The vision of DYNAMIC Pain & Wellness is to provide several pain therapies under one roof with a focus on respect and compassion for each individual patient. We strive to provide a welcoming environment free of the stigma of a typical pain management clinic. Customer service is a priority. All patients and families will leave knowing that each member of our staff cares. We know that pain is not only physical, but it is also an emotional experience. Our highly skilled clinical staff will use the newest technologies to ensure optimum physical well-being. The "Wellness" in our name refers to our unwavering desire to improve your quality of life in addition to managing your pain. We are DYNAMIC because we offer constant progress towards wellness and a plethora of treatment options. www.dynamicpainandwellness.com

Job Description

Contactspatients who are referred by various referral sources for pain management to schedule them for a New Patient appointment. Puts patient demographics into the computer and ensures proper records are uploaded to the patient's chart prior to being seen in the office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Process new referrals into the EMR.
• Contact patients to make appointments in a timely manner.
• Return voicemail messages.
• Send consultation notes back to the referring provider after the patient is seen.
• Pull and sort faxes.
• Answer incoming calls from patients, doctor's offices and insurance companies.
• Verify insurance eligibility and authorizations as needed.
• Call patients to remind them of their upcoming consultation appointment.

Compensation:

Competitive hourly rate, paid time off and full health/dental/vision coverage available.

Schedule:

Monday - Friday 8am-5pm

Job Type:

Full-time

Requirements

• 2+ years medical field preferred, not required.
• Must understand general insurance questions.
• Customer service experience is preferred.