Patient Concierge/Scheduler

Dynamic-Pain-; Crestview (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Paid time off

Health/dental/vision coverage

Competitive hourly rate

Job summary

DYNAMIC Pain & Wellness is seeking a qualified medical front desk assistant in Crestview, FL. You will assist patients with check-out, scheduling in-house procedures, and coordinating referrals while delivering compassionate service.

Responsibilities include scheduling per provider, explaining procedures and insurance, upholding clinic policies, and maintaining smooth patient flow. Travel to Crestview and Fort Walton Beach clinics is required; full-time hours Monday–Friday 8:00 AM–5:00 PM.

Qualifications

• 2+ years in medical admin or similar role.
• Familiarity with insurance processes and questions.
• Strong communication and organizational skills.

Responsibilities

• Schedule all orders and procedures per attending provider.
• Explain procedures and insurance to patients clearly.
• Follow DYNAMIC policies and procedures.
• Remain organized and proactive to ensure smooth patient flow.
• Travel to Crestview and Fort Walton Beach clinics as needed.

Skills

Customer service

Dispute resolution

EMR knowledge

Medical terminology

Insurance knowledge

Tools

EMR Software

Job description

THE DYNAMIC VISION: The vision of DYNAMIC Pain & Wellness is to provide several pain therapies under one roof with a focus on respect and compassion for each individual patient. We strive to provide a welcoming environment free of the stigma of a typical pain management clinic. Customer service is a priority. All patients and families will leave knowing that each member of our staff cares. We know that pain is not only physical, but it is also an emotional experience. Our highly skilled clinical staff will use the newest technologies to ensure optimum physical well-being. The “Wellness” in our name refers to our unwavering desire to improve your quality of life in addition to managing your pain. We are DYNAMIC because we offer constant progress towards wellness and a plethora of treatment options.

Job Purpose:

Assists patients with checking out and scheduling in house procedures as well as coordinating outgoing referrals to other providers if necessary.

Responsibilities:

• Schedule all things ordered by the attending provider.
• Help to explain procedures and insurance to patients.
• Must be knowledgeable of all DYNAMIC policies and procedures.
• Must be intrinsically motivated, organized and out going.
• Must have all knowledge of how to schedule properly to ensure a good flow of patients through the office day to day.

Compensation: Competitive hourly rate, paid time off and full health/dental/vision coverage available.

Schedule:

Monday - Friday 8-5 pm

Job Type:

Full-time Requirements Experience Required: 2+ years medical field preferred. Must understand general insurance questions.

Skills Preferred:

• Excellent customer service skills and dispute resolution
• EMR knowledge
• Medical Terminology/ICD-10 & CPT knowledge
• Commercial insurance, Medicaid and Medicare
• Prioritize work and be detail oriented
• Use active listening skills
• Communicate effectively verbally and in writing

Travel to both the Crestview and Fort Walton Beach clinics is required.