Patient Concierge/Scheduler

DYNAMIC Pain & Wellness; Crestview (FL); On-site; USD 21,000 - 30,000; Full time

Job summary

DYNAMIC Pain & Wellness in Crestview, FL is seeking a front desk professional to assist patients with scheduling in-house procedures and coordinating referrals. You will help patients understand procedures and insurance while upholding clinic policies and delivering compassionate service.

Applicants should have 2+ years in a medical setting, strong insurance knowledge, excellent communication, and the ability to maintain an efficient patient flow.

Qualifications

• 2+ years in medical field preferred.
• Must understand general insurance questions.

Responsibilities

• Schedule procedures and items ordered by the attending provider.
• Explain procedures and insurance to patients.
• Follow DYNAMIC policies and procedures.
• Stay motivated, organized and outgoing.
• Manage patient flow throughout the office day to day.

Skills

Customer service

EMR knowledge

Medical terminology

Insurance knowledge

Attention to detail

Active listening

Communication

Job description

THE DYNAMIC VISION: The vision of DYNAMIC Pain & Wellness is to provide several pain therapies under one roof with a focus on respect and compassion for each individual patient. We strive to provide a welcoming environment free of the stigma of a typical pain management clinic. Customer service is a priority. All patients and families will leave knowing that each member of our staff cares. We know that pain is not only physical, but it is also an emotional experience. Our highly skilled clinical staff will use the newest technologies to ensure optimum physical well-being. The “Wellness” in our name refers to our unwavering desire to improve your quality of life in addition to managing your pain. We are DYNAMIC because we offer constant progress towards wellness and a plethora of treatment options.

Job Purpose:

Assists patients with checking out and scheduling in house procedures as well as coordinating outgoing referrals to other providers if necessary.

Responsibilities:

• Schedule all things ordered by the attending provider.
• Help to explain procedures and insurance to patients.
• Must be knowledgeable of all DYNAMIC policies and procedures.
• Must be intrinsically motivated, organized and out going.
• Must have all knowledge of how to schedule properly to ensure a good flow of patients through the office day to day.

Compensation: Competitive hourly rate, paid time off and full health/dental/vision coverage available.

Schedule:

Monday - Friday 8-5 pm

Job Type:

Full-time Requirements Experience Required: 2+ years medical field preferred. Must understand general insurance questions.

Skills Preferred:

• Excellent customer service skills and dispute resolution
• EMR knowledge
• Medical Terminology/ICD-10 & CPT knowledge
• Commercial insurance, Medicaid and Medicare
• Prioritize work and be detail oriented
• Use active listening skills
• Communicate effectively verbally and in writing

Travel to both the Crestview and Fort Walton Beach clinics is required.