Referral Coordination Specialist: Scheduling & Insurance

CommuniCare Health Centers (Texas); San Antonio (TX); On-site; USD 30,000 - 36,000; Full time

Job summary

CommuniCare Health Centers in Texas seeks a responsive front desk/appointment scheduler to deliver exceptional patient service. You will handle calls, schedule visits, and verify insurance, ensuring accurate entries in the EHR system.

Responsibilities include processing referrals, obtaining authorizations, and coordinating between patients, PCPs, and specialists to prevent delays, while upholding HIPAA and privacy policies.

Qualifications

• High School graduate or equivalent required.
• Medical referral experience preferred.
• Minimum of one year of customer service experience, preferably healthcare.
• Experience with EMR/EHR and medical terminology preferred.
• Excellent oral and written communication and interpersonal skills.
• Experience with insurance verification and healthcare billing preferred.
• Bilingual in English and Spanish preferred.

Responsibilities

• Answer telephones, schedule appointments and provide customer service.
• Process referrals for multiple care areas and verify insurance coverage.
• Obtain authorization for treatment as required and document in EHR.
• Coordinate referrals between patient, PCP and specialists to avoid delays.
• Maintain accurate patient demographics and insurance data in the EHR.

Skills

Customer service

Medical terminology

EMR/EHR

Telephone etiquette

Microsoft Word

Microsoft Excel

Microsoft Outlook

Bilingual English/Spanish

Education

High School diploma or GED

General Business (education reference)

Tools

EMR/EHR

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

CommuniCare Health Centers in Texas seeks a responsive front desk/appointment scheduler to deliver exceptional patient service. You will handle calls, schedule visits, and verify insurance, ensuring accurate entries in the EHR system.

Responsibilities include processing referrals, obtaining authorizations, and coordinating between patients, PCPs, and specialists to prevent delays, while upholding HIPAA and privacy policies.