Healthcare Referral Coordinator: Scheduling & Authorizations

CommuniCare Health Center Careers; Georgia; On-site; USD 32,000 - 42,000; Full time

Job summary

CommuniCare Health Center Careers in the United States (Georgia) is seeking a patient services coordinator to manage appointment scheduling, referrals, and insurance verification within the EHR system. The role emphasizes high-quality customer service, HIPAA-compliant handling of patient information, and collaboration with providers and staff.

The ideal candidate has a high school diploma, experience in healthcare-related customer service, and proficiency with EMR/EHR systems and Microsoft

Qualifications

• High School graduate or equivalent is required.
• Medical referral experience preferred.
• Experience in customer service, preferably in a healthcare setting.
• Experience with EMR/EHR and medical terminology preferred.
• Excellent oral and written communication and interpersonal skills.
• Experience with insurance verification and healthcare billing preferred.
• Proficient with Microsoft Word, Excel and Outlook.

Responsibilities

• Schedules patient appointments using provider templates and ensures patient demographics and insurance info are current in the EHR.
• Provides telephone etiquette and courteous service; supports process improvements in call flow.
• Follows HIPAA privacy policies and reports potential breaches.
• Processes referrals by oldest date and urgency; tracks progress to avoid backlog.
• Coordinates between patient, PCP and specialty provider for scheduling and issues updates as needed.
• Notifies patients of incomplete processing and provides clear next steps.
• Delivers excellent internal/external customer service via phone, messaging, and fax.
• Performs other related duties as assigned.

Skills

Customer service

Oral and written communication

Insurance verification

Bilingual English/Spanish

Education

High School/GED in General Business

Job description

CommuniCare Health Center Careers in the United States (Georgia) is seeking a patient services coordinator to manage appointment scheduling, referrals, and insurance verification within the EHR system. The role emphasizes high-quality customer service, HIPAA-compliant handling of patient information, and collaboration with providers and staff.

The ideal candidate has a high school diploma, experience in healthcare-related customer service, and proficiency with EMR/EHR systems and Microsoft