Healthcare Referral Coordinator - Scheduling & Access

Coryell Health; Gatesville (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Coryell Health in Gatesville, Texas is seeking a Clinic Referral Clerk to coordinate and process patient referrals, ensuring timely communication between patients, clinic providers, and outside facilities.

The role involves obtaining and verifying demographics and insurance, scheduling appointments with specialists, handling documentation, obtaining approvals, and maintaining accurate electronic medical records while protecting patient confidentiality.

Qualifications

• High school diploma or equivalent required.
• Previous healthcare, medical office, scheduling, referral, or customer service experience preferred.
• Knowledge of medical terminology and insurance processes preferred.
• Strong computer and data-entry skills.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks and meet deadlines.
• Ability to maintain confidentiality and handle sensitive patient information professionally.

Responsibilities

• Process and coordinate patient referrals from clinic providers.
• Obtain and verify patient demographic, insurance, and referral information.
• Schedule appointments with specialists and other healthcare providers.
• Communicate with patients regarding referral appointments, instructions, and required documentation.
• Contact specialty offices, hospitals, and other healthcare facilities to coordinate referrals.
• Obtain required authorizations and insurance approvals when applicable.
• Monitor referrals to ensure appointments are scheduled and completed in a timely manner.
• Maintain accurate referral records and documentation in the electronic medical record.
• Follow up on outstanding referrals and communicate delays or issues to the appropriate provider or department.
• Answer telephone calls and assist patients with referral-related questions.
• Protect patient confidentiality and follow HIPAA and organizational policies.
• Work closely with clinic staff, providers, insurance companies, and outside facilities.
• Perform other duties as assigned.

Skills

Data entry

Computer literacy

Verbal communication

Written communication

Organizational skills

Education

High school diploma or equivalent

Job description

Coryell Health in Gatesville, Texas is seeking a Clinic Referral Clerk to coordinate and process patient referrals, ensuring timely communication between patients, clinic providers, and outside facilities.

The role involves obtaining and verifying demographics and insurance, scheduling appointments with specialists, handling documentation, obtaining approvals, and maintaining accurate electronic medical records while protecting patient confidentiality.