Outbound Referral Coordinator — Healthcare Scheduling & Auth

University of Texas; Austin (TX); On-site; USD 40,500 - 49,500; Full time

Job summary

Referral Coordinator- Outbound at University of Texas in Austin, TX supports timely coordination of patient referrals across clinics within the healthcare system. You will track referral status, obtain authorizations, schedule appointments, and maintain complete patient demographic and insurance information in the EHR, working closely with patients, providers, and scheduling teams.

This role emphasizes HIPAA compliance, strong customer service, and collaboration to improve patient experience and

Qualifications

• High School Diploma or GED required.
• Minimum 2 years in healthcare administration, patient access, or referral coordination.
• Experience or education may substitute for one another as appropriate.
• Familiarity with EHR systems and insurance pre-authorization processes preferred.

Responsibilities

• Manage referral processing and track referrals to specialists and services.
• Maintain documentation in the EHR (Athena, Epic, etc.).
• Ensure accurate patient demographics, insurance, and authorizations.
• Coordinate scheduling and notify patients of appointments.
• Resolve pre-authorization and registration issues before visits.
• Ensure HIPAA compliance and protect patient privacy.

Skills

Healthcare administration

Patient access

Referral coordination

Education

High School Diploma or GED

Associate's Degree in healthcare administration

CMSC or similar credential

Tools

Athena

Epic

Job description

Referral Coordinator- Outbound at University of Texas in Austin, TX supports timely coordination of patient referrals across clinics within the healthcare system. You will track referral status, obtain authorizations, schedule appointments, and maintain complete patient demographic and insurance information in the EHR, working closely with patients, providers, and scheduling teams.

This role emphasizes HIPAA compliance, strong customer service, and collaboration to improve patient experience and