Referral Coordination Specialist — Flexible Hours

Well Care Health; Bermuda Run (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Well Care Health is seeking a Sales Support Specialist to manage regional referral portals and support timely referral decisions. You will validate SOC/ROC packets, coordinate handoffs, and track documentation across branches to ensure continuity of care.

The role requires strong communication, attention to detail, and collaboration with Account Executives and Clinical Teams, with a standard 15-minute reference time for referrals. 75% performance targets apply to conversion and timeliness.

Qualifications

• High School Diploma or equivalent.
• Two years of computer experience, preferably in healthcare.
• Experience in customer service, physician relations, referral intake, portal management, or medical insurance verification preferred.
• Must be able to write, use the telephone, read, and speak clearly; computer-literate with MS Office, Teams, EMRs, and referral portals.

Responsibilities

• Monitors assigned referral portals and reviews incoming referrals for designated branches or regions.
• Applies acceptance criteria to referrals and responds within 15 minutes of receipt.
• Retrieves and validates SOC and ROC referral packets, including demographics, insurance, physician info, orders, and face-to-face documentation.
• Uploads SOC/ROC packets to Mosai platform and designated channels; tags Clinical Manager as needed.
• Tracks referral disposition and missing documentation through completion.
• Supports hospice referral activities and ensures confidentiality and HIPAA compliance.

Skills

Communication skills

Customer-service

Problem solving

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Microsoft Teams

Electronic medical records

Referral portals

Healthcare technology

Job description

Well Care Health is seeking a Sales Support Specialist to manage regional referral portals and support timely referral decisions. You will validate SOC/ROC packets, coordinate handoffs, and track documentation across branches to ensure continuity of care.

The role requires strong communication, attention to detail, and collaboration with Account Executives and Clinical Teams, with a standard 15-minute reference time for referrals. 75% performance targets apply to conversion and timeliness.