Weekend Referral Coordination Specialist

Well Care Health; Wilmington (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Well Care Health in Wilmington, NC is seeking a Sales Support Specialist to manage regional referral portals, coordinate SOC/ROC packets, and ensure timely referral handoffs across branches. You will work with Account Executives, Clinical Intake, and branch leadership to support accurate documentation and continuity of care.

Responsibilities include reviewing referrals within 15 minutes, applying criteria for acceptance, uploading packets to Mosai, tracking missing information, and assisting

Qualifications

• High School Diploma or equivalent.
• Two years of computer experience, preferably in healthcare.
• Strong written and verbal communication; customer-service oriented.
• Experience with referral intake, portal management, or medical billing verification preferred.

Responsibilities

• Monitors referral portals and reviews referrals for designated branches or regions.
• Applies acceptance criteria to referrals within 15 minutes of receipt.
• Retrieves and validates SOC and ROC packets with required demographics, insurance, physician, orders, and face-to-face documentation.
• Uploads SOCs to the Mosai platform and ROC packets to the designated Portal Branch Teams channel.
• Tracks missing documentation, escalations, and outstanding requirements through completion.
• Supports Home Health and Hospice referral coordination and identifies non-billable discharges.

Skills

Referral portals

Healthcare IT

Customer service

Communication

Microsoft Office

EMR systems

Education

High School Diploma

Tools

Mosai platform

Microsoft Teams

MS Office

EMR systems

Job description

Well Care Health in Wilmington, NC is seeking a Sales Support Specialist to manage regional referral portals, coordinate SOC/ROC packets, and ensure timely referral handoffs across branches. You will work with Account Executives, Clinical Intake, and branch leadership to support accurate documentation and continuity of care.

Responsibilities include reviewing referrals within 15 minutes, applying criteria for acceptance, uploading packets to Mosai, tracking missing information, and assisting