Referral Care Navigator for Patient Care Coordination

Cano Health; Florida; Sur place; USD 25 000 - 39 000; Plein temps

Résumé du poste

Cano Health is seeking a Referral Coordinator to support patient care coordination by managing referrals, prior authorizations, and scheduling. You will liaise with patients, providers, and health plans to ensure timely, in-network, and cost-effective referrals while maintaining a patient-centered approach.

You will educate patients on the referral process, assist with barriers, and document all referral activities in the EHR.

Qualifications

• Minimum 1-2 years of experience in a medical office, hospital, or clinical setting handling referrals.
• Working knowledge of medical terminology and insurance processes.
• Experience with scheduling systems, EHRs (eClinicalWorks), and insurance authorization procedures.
• BLS certification required; must be able to respond appropriately in emergencies.

Responsabilités

• Process outgoing referrals promptly based on provider orders and document in data systems.
• Schedule appointments with specialists, prioritizing in-network and cost-effective options.
• Verify insurance eligibility and obtain prior authorizations as needed.
• Educate patients on referral processes and assist with barriers (transportation, language, scheduling).
• Maintain referral documentation in the EHR and track referral status.

Connaissances

Customer service

Communication

Time management

Team collaboration

Formation

High school diploma or GED

Outils

eClinicalWorks (eCW)

Availity

Cano.Net

Workday

Oracle

Description du poste

Cano Health is seeking a Referral Coordinator to support patient care coordination by managing referrals, prior authorizations, and scheduling. You will liaise with patients, providers, and health plans to ensure timely, in-network, and cost-effective referrals while maintaining a patient-centered approach.

You will educate patients on the referral process, assist with barriers, and document all referral activities in the EHR.