Referral Care Manager: Empower Patient Access

Mychn; Clute (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

100% Paid Employee Health & Dental Ins

401(k) with 4% Employer Match

Opportunities for Professional Growth

Supportive, Mission-Driven Team

Meaningful Work That Impacts Patient C

Improve Healthcare Access for Undersrv

Job summary

MyCHN, a nonprofit healthcare leader serving the Greater Houston and Gulf Coast region, seeks a Referral Case Manager to connect patients with specialty services and coordinate care across providers.

You will educate patients on referral status, assist with barriers to access, and maintain thorough documentation within the EHR while ensuring HIPAA compliance and effective communication across clinical teams.

Qualifications

• High School Diploma or equivalent required.
• Excellent customer service and patient support skills.
• Strong verbal and written communication.
• Organizational skills to manage multiple priorities.
• Experience with EMR systems and basic computer applications.
• Team collaboration and coordination with clinical teams.

Responsibilities

• Monitor and process referrals generated by MyCHN providers on a daily basis.
• Review referral information for accuracy, completeness, and medical necessity.
• Coordinate specialty referrals according to established guidelines and provider availability.
• Educate patients on referral status, appointment scheduling, and next steps in their care journey.
• Assist patients in overcoming barriers to specialty care, including transportation, insurance verification, and appointment coordination.
• Communicate effectively with providers, specialists, and internal clinical teams to ensure continuity of care.
• Maintain accurate documentation of referral activities and patient interactions within the Electronic Health Record (EHR).
• Track referral outcomes and ensure appropriate follow-up.
• Escalate urgent or complex cases to clinical leadership when necessary.
• Support quality initiatives and maintain compliance with organizational policies and HIPAA regulations.
• Participate in team meetings and contribute to workflow improvement initiatives.

Skills

Customer service

Communication

Organization

Problem solving

Teamwork

Education

High School Diploma

Medical Assistant Certification

Tools

EMR systems

Computer literacy

Job description

MyCHN, a nonprofit healthcare leader serving the Greater Houston and Gulf Coast region, seeks a Referral Case Manager to connect patients with specialty services and coordinate care across providers.

You will educate patients on referral status, assist with barriers to access, and maintain thorough documentation within the EHR while ensuring HIPAA compliance and effective communication across clinical teams.