Care Access & Referral Navigator

CHI; Kearney (NE); On-site; USD 33,000 - 46,000; Full time

Job summary

CHI Health Clinic is seeking a Referral Specialist to orchestrate patient access by managing referrals and authorizations. You will ensure clearances for specialty visits, issue referrals for ancillary services, and secure approvals for medications, DME, home health, and other services.

You will collaborate across departments, schedule referred services in EMR, communicate with patients to gather details, verify pre-authorization, and maintain referral queues to support seamless patient care.

Qualifications

• High School Graduate / GED.
• Minimum of one year healthcare related experience, preferably in scheduling and EMR utilization.
• Experience with Google Suite or Microsoft Office products.

Responsibilities

• Collaborates across departments to facilitate scheduling across the patient care continuum.
• Schedules patients for referred services in various clinic and hospital departments using EMR scheduling programs.
• Communicates with the patient/patient representative to gather demographic information and referral preferences for scheduling.
• Collaborates with clinic staff to validate pre‑authorization for referred services prior to scheduled time.
• Manages referral work queues in the EMR and documents steps with final status communication to referring clinician.
• Ensures referral orders are entered accurately into the EMR and coordinates changes with clinicians.

Skills

Attention to detail

Strong organizational skills

Clear communication

Education

High School Diploma or GED

Tools

EMR scheduling

Google Suite

Microsoft Office

Job description

CHI Health Clinic is seeking a Referral Specialist to orchestrate patient access by managing referrals and authorizations. You will ensure clearances for specialty visits, issue referrals for ancillary services, and secure approvals for medications, DME, home health, and other services.

You will collaborate across departments, schedule referred services in EMR, communicate with patients to gather details, verify pre-authorization, and maintain referral queues to support seamless patient care.