Referral & Care Coordination Specialist (CHW)

Roosevelt General Hospital; Portales (NM); On-site; USD 21,000 - 32,000; Full time

Job summary

Roosevelt General Hospital in Portales, NM seeks a Referral Specialist/CHW to greet patients, coordinate care and assist with navigating the hospital visit.

Under general supervision, the role handles referrals, obtains prior authorizations, and supports patients with medications access and service coordination. This is a full-time clerical position requiring strong communication and medical terminology knowledge.

Qualifications

• High school diploma or equivalent.
• One year medical office experience required.
• Typing speed of at least 40 wpm.
• Basic to intermediate computer knowledge.
• Spanish speaking is preferred.
• Prior knowledge of CPT/ICD coding is helpful.
• Previous customer service experience is preferred.

Responsibilities

• Greet patients, families and visitors with a positive attitude.
• Notify clients of appointments and follow up with off-site providers to confirm visits.
• Input medical information into clinical and other information systems.
• Screen and schedule incoming referrals and obtain prior authorization for tests.
• Coordinate with clinicians to address patient needs and assist with medications access.
• Maintain communications with insurance companies and answer patient questions.

Skills

Communication

Medical terminology

Typing 40 wpm

Computer literacy

Spanish preferred

Customer service

CPT/ICD coding

Job description

Roosevelt General Hospital in Portales, NM seeks a Referral Specialist/CHW to greet patients, coordinate care and assist with navigating the hospital visit.

Under general supervision, the role handles referrals, obtains prior authorizations, and supports patients with medications access and service coordination. This is a full-time clerical position requiring strong communication and medical terminology knowledge.