Patient Services Concierge

Roosevelt General Hospital; Portales (NM); On-site; USD 21,000 - 30,000; Full time

Job summary

Roosevelt General Hospital in Portales, NM is seeking a Full Time Clerical associate to greet patients, answer calls, schedule appointments, and coordinate clerical tasks across the clinic. The role requires attention to confidentiality, basic computer skills, and knowledge of medical terminology.

The position involves assisting patients with insurance questions, portal setup, and navigating clinic services while upholding the hospital's values and delivering excellent customer service.

Qualifications

• High school graduate or equivalent.
• Medical terminology knowledge preferred.
• Typing speed: minimum 40 wpm, computer knowledge.

Responsibilities

• Greet patients and visitors with a positive attitude.
• Answer and transfer calls to clinical staff.
• Schedule, reschedule, and cancel patient appointments using clinic software.
• Update patient records and maintain confidentiality.
• Assist patients with insurance questions and portal access.
• Cross-train to support front-desk tasks as needed.
• Maintain stocked clerical supplies and a tidy work area.
• Establish relationships with service providers.

Skills

Medical terminology knowledge

Typing speed 40 wpm

Basic computer knowledge

Excellent customer service

Public relations

Public speaking

Ability to handle high call volumes

Organizational skills

Education

High school diploma or equivalent

Tools

Clinic software

Job description

Roosevelt General Hospital in Portales, NM is seeking a Full Time Clerical associate to greet patients, answer calls, schedule appointments, and coordinate clerical tasks across the clinic. The role requires attention to confidentiality, basic computer skills, and knowledge of medical terminology.

The position involves assisting patients with insurance questions, portal setup, and navigating clinic services while upholding the hospital's values and delivering excellent customer service.