Impactful Referral Specialist & CHW

Roosevelt-General-Hospital; Portales (NM); On-site; USD 21,000 - 32,000; Full time

Job summary

Roosevelt General Hospital in Portales, NM is seeking a Referral Specialist/CHW to greet patients, guide them through visits, and coordinate additional care inside and outside the facility. This role includes obtaining prior authorizations for testing or services and supporting the ECHO program with data collection.

Qualifications include a high school diploma and strong communication skills; experience in medical offices and CPT/ICD coding knowledge are helpful.

Qualifications

• High school diploma or equivalent is required.
• Proven ability to communicate effectively with patients and colleagues.
• Knowledge of medical procedures and medical terminology is preferred.
• Basic to intermediate computer knowledge is required.
• One year of medical office experience is preferred/required.
• Spanish speaking is preferred.
• Knowledge of CPT/ICD coding is helpful.

Responsibilities

• Greet patients, families, and visitors upon arrival.
• Coordinate referrals and obtain prior authorization for testing or services.
• Input medical information into systems and code ICD/CPT as needed.
• Schedule referrals and follow up with providers to ensure appointments.
• Assist patients in obtaining medications through aid programs and other means.
• Provide back up support to medical records and front desk registration.
• Serve as main communications contact for the department.

Skills

Effective communication

Medical terminology

Computer literacy

Typing speed 40 wpm

Spanish speaking preferred

Customer service experience

CPT / ICD coding knowledge helpful

Education

High school graduate or equivalent

1 year medical office experience

Tools

Typing speed 40 wpm

Job description

Roosevelt General Hospital in Portales, NM is seeking a Referral Specialist/CHW to greet patients, guide them through visits, and coordinate additional care inside and outside the facility. This role includes obtaining prior authorizations for testing or services and supporting the ECHO program with data collection.

Qualifications include a high school diploma and strong communication skills; experience in medical offices and CPT/ICD coding knowledge are helpful.