Patient Access & Communications Specialist

Myrgh; Montana; On-site; USD 21,000 - 30,000; Full time

Job summary

Roosevelt General Hospital and Clinic (RGH) is seeking a full-time Phone Ambassador in Portales, NM. You will greet callers, schedule appointments, assist with online health portal access, and transfer calls to clinical staff.

You will maintain patient records, explain insurance questions, and support front-desk operations while upholding the hospital's values of integrity, kindness, and unity.

Qualifications

• High school diploma or equivalent required.
• Knowledge of medical terminology preferred.
• Basic computer knowledge and typing speed of at least 40 wpm.
• Strong customer service and communication skills.

Responsibilities

• Greet all patients, families and visitors with a positive, cheerful attitude.
• Answer incoming calls and relay messages; transfer calls to departments.
• Schedule, reschedule, and cancel patient appointments using clinic software.
• Assist patients with online health portal access and questions about insurance.
• Update patient records and maintain confidentiality of information.
• Cross-train and support front-desk staff during peak periods.

Skills

Typing speed 40 wpm

Basic computer skills

Medical terminology knowledge

Excellent customer service

Education

High school graduate or equivalent

Job description

Roosevelt General Hospital and Clinic (RGH) is seeking a full-time Phone Ambassador in Portales, NM. You will greet callers, schedule appointments, assist with online health portal access, and transfer calls to clinical staff.

You will maintain patient records, explain insurance questions, and support front-desk operations while upholding the hospital's values of integrity, kindness, and unity.