Referral & Appointment Specialist

1200 MH-Memphis Hospitals; Poplar (MT); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Memphis seeks a Referral Representative I to handle basic teleservice calls including physician referrals and appointment requests. The role requires excellent customer service and clear communication with patients and physicians.

You will match information to caller needs, document interactions, and support patients, families and physicians while upholding the organization’s mission and values.

Qualifications

• High School Diploma or equivalent required.
• 1–3 years of customer service, call center experience.
• Ability to communicate clearly with physicians and Associates.
• Typing 25-30 words per minute.

Responsibilities

• Handle incoming teleservice calls for referrals and appointment requests.
• Determine caller needs and provide requested information, assistance, or service.
• Document call information using established guidelines.
• Assist patients, families, physicians, and referral sources.

Skills

Customer service

Call center

Verbal communication

Typing 25-30 wpm

Education

High School Diploma or Equivalent

Job description

Methodist Le Bonheur Healthcare in Memphis seeks a Referral Representative I to handle basic teleservice calls including physician referrals and appointment requests. The role requires excellent customer service and clear communication with patients and physicians.

You will match information to caller needs, document interactions, and support patients, families and physicians while upholding the organization’s mission and values.