Healthcare Eligibility & Referral Coordinator

Mindlance, Inc.; Memphis (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A national recruiting firm is seeking a detail-oriented individual for a data entry and customer service role in Memphis. Responsibilities include answering calls, handling referrals, entering patient information, and maintaining communication with clients. The ideal candidate must be a high school graduate with knowledge of medical terminology and experience in customer service. Strong organizational and analytical skills are essential to succeed in this dynamic position that operates Monday to Friday.

Qualifications

• 1-2 years of data entry and/or customer service experience, preferably in the health insurance industry.
• Knowledge of medical terminology, prior authorizations, and appeals required.
• Excellent written and verbal communication skills with the ability to interact well at all levels.

Responsibilities

• Review incoming referrals for completeness and confirm FDA requirements are met.
• Answer all incoming calls on Hotline quickly and efficiently.
• Accurately enter preliminary patient information into client database.

Skills

Data entry

Customer service

Analytical skills

Communication skills

Organizational skills

MS Office proficiency

Education

High school graduate

Job description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com

Job Description

Location: 1670 Century Gate Drive Building G Memphis, TN - 38134.

Work Schedule: Mon-Fri 8-5 OR 10-7.

Please find the Job Description Below:

POSITION SUMMARY:

The primary function/purpose of this job.

The primary goal of this position is to effectively transition patients’ information, received via fax and/or client partner download, into our client database program and prepare necessary files to expedite the process of getting patients started on client product. This entails performance of part or all of the essential job functions listed below.

ESSENTIAL FUNCTIONS:

The 5 or 6 major task areas required of the incumbents to successfully perform in this job. This list should address at least 80 percent of the job’s content. Weight:

1. Review incoming referrals for completeness of and confirm FDA requirements are met. These are typically received via facsimile, Web portal or client partner download. 10%

2. Answer all Incoming calls on Hotline quickly and efficiently, evaluate their need and respond or disseminate call to appropriate member of team. 30%

3. Accurately enter preliminary patient information into client database system and send fax confirmation to physician office or home care. Prepare patient file and attach all necessary documentation and correspondence and assign referral to the appropriate RA/CSR. 20%

4. Make up to 2 attempts at a connection call to patient/family to introduce our program and screen for eligibility for free drug program. Reopen cases in database as requested for Insurance changes and reauthorizations as they expire. 20%

5. Accurately enter orders for drug placed by phone and fax from homecare centers and pharmacies. Answer inquiries regarding status of orders placed. 10%

6. Generate and mail brochures, letters and patient authorization forms to patients for completion, as well as follow up letters for same. Send fax updates to physicians

7. Other duties as needed. 3%

8. Responsible for good housekeeping techniques, adhering to quality and production standards while complying with all applicable company, state and federal safety and environmental programs and procedures. 2%

Qualifications

Minimum requirements to competently perform the key responsibilities
of this job in terms of educational background, work experience,
licenses/certifications or other knowledge, skills, and abilities.

High
school graduate with a minimum of 1-2 yrs data entry and or customer
service experience, preferably in the health insurance industry.

Knowledge of medical terminology, prior authorizations and appeals required.

Detail oriented with good analytical skills.

Excellent written and verbal communication skills with the ability to interact well at all levels

Must be well organized and have the ability to multi task.

Computer proficiency in MS Office applications

Pharmaceutical/Medical insurance reimbursement knowledge preferred.

Additional Information

Thanks & Regards,

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