Referral Advisor: Impact Patient Care & Scheduling

Methodist Le Bonheur Healthcare; Memphis (TN); On-site; USD 35,000 - 45,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Memphis, TN is hiring a Referral Representative I to handle basic teleservice calls for physician referrals and appointment requests. You will model MLH Mission, Vision and Values and support patients and providers with courteous, accurate information.

Responsibilities include handling calls, determining needs, documenting details, scheduling appointments, and assisting patients and colleagues with available services.

Qualifications

• High School Diploma or Equivalent required.
• 1-3 years customer service or call center experience preferred.
• Strong verbal communication and ability to maintain confidentiality.

Responsibilities

• Handle basic teleservice calls for physician referrals and appointments.
• Determine caller needs and provide accurate information and assistance.
• Document call details using established guidelines and schedule appointments.

Skills

Customer service

Call center

Verbal communication

Typing 25-30 wpm

Independent judgment

Education

High School Diploma

Job description

Methodist Le Bonheur Healthcare in Memphis, TN is hiring a Referral Representative I to handle basic teleservice calls for physician referrals and appointment requests. You will model MLH Mission, Vision and Values and support patients and providers with courteous, accurate information.

Responsibilities include handling calls, determining needs, documenting details, scheduling appointments, and assisting patients and colleagues with available services.