Referral Representative | FT | Days | Le Bonheur Call Center | Memphis

Methodist Le Bonheur Healthcare; Lauderdale Courts (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Methodist Le Bonheur Healthcare in Memphis is seeking a Referral Representative I to handle basic teleservice calls for physician referrals and appointment requests. You will match caller needs with information, document interactions, and support patients, families, and physicians with available services.

Requires a high school diploma and 1–3 years of customer service or call center experience. You should demonstrate strong communication, independent judgment, and the ability to work with

Qualifications

• Requires High School Diploma or Equivalent.
• 1-3 years in customer service, collections or call center.
• Ability to type 25-30 wpm.
• Ability to work with Associates, management and physicians.

Responsibilities

• Process basic teleservice calls for physician referrals and appointment requests.
• Determine caller’s needs and provide requested information, assistance, or service.
• Document call information using established and somewhat complex guidelines.
• Process specialized teleservice calls following pre-established guidelines (paging, outbound surveys, appointment scheduling).
• Offer assistance to patients, families, customers, physicians, and other referral sources.

Skills

Verbal communication

Organization

Customer service

Typing speed

Education

High School Diploma or Equivalent

Job description

If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One!We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.The Referral Representative I processes basic but routine teleservice calls that involve physician referrals and appointment requests. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.A Brief OverviewThe Referral Representative I processes basic but routine teleservice calls that involve physician referrals and appointment requests. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.What you will doProcesses incoming teleservices calls that may be basic but routine and may involve physician referral, health information requests, physician-to-physician access, and service referral.Determines caller’s needs and provides requested information, assistance, or service. Uses interviewing skills to appropriately match information to caller’s needs as needed.Documents call information using established and somewhat complex guidelines.Processes specialized teleservice calls following pre-established guidelines. Processes calls that may include paging, outbound surveys, and appointment scheduling for patients.Offers assistance to patients, patient’s families, customers, physicians, and other referral sources. Provides assistance by providing information, printed and verbal, related to available services based on identified customer needs.Performs other job functions as assigned or requested.Education/Formal Training RequirementsRequired - High School Diploma or EquivalentWork Experience RequirementsRequired - Customer service, collections or call center 1-3 yearsKnowledge, Skills and AbilitiesAbility to communicate verbally with Associates, management and physicians.Ability to understand moderately complex written materials, such as technical manuals.Ability to work without close supervision and to exercise independent judgment.Ability to organize multiple tasks and projects and maintain control of own work flow.Ability to type 25-30 wpm on computer.Ability to evaluate problematic situations and be able to adapt, respond to, and/or notify/advise appropriate staff in order to resolve the situation/issue.Demonstrates discretion in dealing with confidential information and sensitive issues.Proven record of providing excellent customer service both internally and externally.Supervision Provided by this PositionThere are no supervisory or lead responsibilities assigned to this position.Physical DemandsThe physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion.Must have good balance and coordination.The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently.The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading.The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work.Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity.Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community.