Referral & Appointment Coordinator — Remote-Eligible

Summa Health; Cleveland (OH); Hybrid; USD 26,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Paid time off

Retirement plan

Flexible work options

Job summary

Summa Health is seeking a Referral & Appointment Coordinator, CAC, to serve as the primary point of coordination for referrals across the enterprise in Cleveland. This full-time days position supports intake, eligibility checks, scheduling, and closed-loop communication with patients and referring offices.

The role emphasizes HIPAA compliance, collaboration with clinical, scheduling, and revenue cycle teams, and the ability to handle high volumes with accuracy.

Qualifications

• High school diploma or equivalent.
• Post High-School level coursework in healthcare or related field preferred.
• 1 year of experience in healthcare access, referral coordination, medical scheduling, or related revenue cycle role.

Responsibilities

• Primary point of coordination for incoming and outgoing referrals across the enterprise.
• Ensure timely, accurate, and complete referral processing including intake, eligibility and benefit checks, and prior authorization support.
• Schedule or route to appropriate clinics and maintain closed-loop communication with patients and referring offices.
• Collaborate with clinical, scheduling, and revenue cycle teams to deliver a seamless patient and provider experience while maintaining HIPAA compliance.

Skills

Referral coordination

Communication skills

Attention to detail

Multitasking

HIPAA compliance

Empathy in patient interactions

Education

High school diploma or equivalent

Post high-school coursework in healthcare (preferred)

Tools

Epic Referrals

Cerner

athenahealth

Microsoft 365

Job description

Summa Health is seeking a Referral & Appointment Coordinator, CAC, to serve as the primary point of coordination for referrals across the enterprise in Cleveland. This full-time days position supports intake, eligibility checks, scheduling, and closed-loop communication with patients and referring offices.

The role emphasizes HIPAA compliance, collaboration with clinical, scheduling, and revenue cycle teams, and the ability to handle high volumes with accuracy.