Healthcare Referral Intake Specialist

UC Health; Oregon; Híbrido; USD 42.000 - 64.000; Jornada completa

Descripción de la vacante

UC Health is seeking a Full Time Referral Intake Coordinator to support centralized referral intake across ambulatory services. The role involves receiving referrals via fax, email, and electronic sources, transferring data into the EHR, and routing to the appropriate department for review and scheduling.

The position emphasizes accuracy, confidentiality, and adherence to established workflows, with collaboration across Access Center teams to resolve referral issues and improve patient access to

Formación

• Excellent attention to detail with a strong focus on data accuracy and completeness.
• Knowledge of medical terminology or ability to develop proficiency in medical terminology.
• Ability to accurately interpret and transcribe information from referral documentation.
• Strong computer and data-entry skills.
• Ability to navigate multiple computer applications, electronic health records, work queues, and referral resources.
• Ability to accurately enter patient, provider, diagnosis, and referral information according to established workflows.
• Strong organizational and time-management skills with the ability to manage a high-volume workload.
• Ability to review documentation and identify missing, incomplete, unclear, or conflicting information.
• Ability to follow established referral routing and escalation processes.
• Excellent written and verbal communication skills.
• Ability to consistently follow detailed procedures while maintaining quality and productivity expectations.
• Ability to appropriately handle confidential patient and healthcare information.
• Ability to work independently while contributing effectively within a centralized team environment.
• Ability to adapt to changes in referral workflows, departmental procedures, and system processes.

Responsabilidades

• Receives and processes referrals submitted through fax, email, and electronic referral sources.
• Accurately transcribes referral information into the electronic health record and referral management workflows.
• Creates and updates referral records according to established standards and procedures.
• Verifies patient demographic and identifying information to support accurate referral entry.
• Routes referrals to the appropriate specialty, department, or work queue according to workflows.
• Identifies referrals requiring additional clinical, scheduling, or departmental review and escalates them appropriately.
• Maintains accuracy when processing high volumes of referral documentation across channels.
• Maintains patient confidentiality and follows all procedures for handling protected health information.
• Collaborates with Access Center teams and ambulatory departments to resolve referral concerns.

Conocimientos

Attention to detail

Medical terminology

Transcription

Data-entry

EHR navigation

Referral data entry

Organizational skills

Time management

Documentation review

Referral routing

Written communication

Confidentiality handling

Independent work in a team

Adaptability to workflow changes

Educación

High school diploma or GED

Descripción del empleo

UC Health is seeking a Full Time Referral Intake Coordinator to support centralized referral intake across ambulatory services. The role involves receiving referrals via fax, email, and electronic sources, transferring data into the EHR, and routing to the appropriate department for review and scheduling.

The position emphasizes accuracy, confidentiality, and adherence to established workflows, with collaboration across Access Center teams to resolve referral issues and improve patient access to