Referral Coordinator & Clinic Operations Lead

HCA Healthcare, Inc.; Austin (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) with company match

Paid time off

Tuition assistance

Life insurance

Employee stock purchase plan

Job summary

HCA Healthcare, Inc. is seeking a Referral Coordinator to manage referrals, scheduling and insurance authorizations within a clinical practice. You will work closely with physicians, hospital teams and payors to ensure timely patient access and accurate documentation.

The role emphasizes strong communication, EMR data entry, and compliance with privacy regulations, contributing to high-quality, patient-centered care across the health system.

Qualifications

• Must have experience coordinating referrals and authorizations.
• Experience handling insurance provider tier levels and out-of-network procedures.
• Strong scheduling and communication skills required.

Responsibilities

• Processes physician, hospital, and outpatient referrals and schedules patients.
• Collaborates with diagnostic and surgical teams to ensure timely appointments.
• Determines insurance eligibility and authorization for visits; coordinates payor authorizations.
• Enters demographics and medical records in EMR; verifies patient and family information.
• Communicates appointment details and prep instructions clearly while maintaining HIPAA compliance.
• Performs related office coordination duties as needed.

Skills

Referral coordination

Insurance authorizations

Patient scheduling

HIPAA compliance

Education

High School Diploma or GED

Job description

HCA Healthcare, Inc. is seeking a Referral Coordinator to manage referrals, scheduling and insurance authorizations within a clinical practice. You will work closely with physicians, hospital teams and payors to ensure timely patient access and accurate documentation.

The role emphasizes strong communication, EMR data entry, and compliance with privacy regulations, contributing to high-quality, patient-centered care across the health system.