Referral & Appointment Coordinator

NHS Scotland; Kentucky; On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Annual Leave 35 days

NHS pension

Salary progression

Sick leave

Job summary

NHS Lanarkshire is seeking a Patient Scheduler in the Referral Management Service to accurately record referrals on the Patient Management System and schedule appointments that meet clinical priorities and waiting time targets.

You will interpret terminology, ensure correct patient matching, and maintain up-to-date demographics and CHI numbers, working across multiple sites within a busy NHS setting.

Qualifications

• SVQ Level 3, Customer Care or 2+ years in an administrative NHS context.
• Experience in a busy contact centre/office environment.
• Excellent interpersonal and communication skills are essential.
• Excellent organisational, planning and critical thinking skills for scheduling patients across sites.

Responsibilities

• Print, collate and record referrals on PMS; identify and prioritize urgent referrals.
• Interpret medical terminology to direct referrals to the correct clinician/service.
• Perform positive patient identification and match referrals to patient history.
• Maintain accurate patient demographics and CHI numbers on PMS.

Skills

Customer Care

Administrative experience

Interpersonal skills

Scheduling

Education

SVQ Level 3

Tools

PMS

Job description

NHS Lanarkshire is seeking a Patient Scheduler in the Referral Management Service to accurately record referrals on the Patient Management System and schedule appointments that meet clinical priorities and waiting time targets.

You will interpret terminology, ensure correct patient matching, and maintain up-to-date demographics and CHI numbers, working across multiple sites within a busy NHS setting.