Patient Scheduler

NHS Ayrshire & Arran; Kentucky; On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Annual Leave 35 days

NHS pension

Salary progression

Paid sick leave

NHS discounts

Job summary

NHS Lanarkshire is seeking a patient scheduler within the Referral Management Service. The role records referrals on PMS, scheduling appointments that meet clinical priority and waiting time targets.

You will interpret medical terminology, identify the correct patient, and maintain accurate demographics, ensuring CHI numbers are present. A strong NHS administrative background is preferred.

Qualifications

• Excellent interpersonal and communication skills required.
• Experience in a busy contact centre/office environment.
• Strong organisational, planning and critical thinking skills for scheduling across multiple sites.
• NHS environment experience is desirable.

Responsibilities

• Print, collate and record referrals in PMS with urgency for high-priority cases.
• Interpret medical terminology to direct referrals to appropriate clinician/service.
• Perform positive patient identification to match referrals to patient history.
• Maintain accurate patient demographics and ensure CHI number is present at all times.

Skills

Excellent interpersonal &communication

Experience in busy contact centre/办公室

Excellent organisational and planning

NHS administrative experience is aPlus

Education

SVQ Level 3, Customer Care

2+ years administrative experience (NHS preferred)

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services. We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

The Referral Management Service plays a key strategic Role in the delivery of out patient waiting time targets. The role of the patient scheduler is to accurately record and process the referral from point of receipt in the RMS on the Patient Management System and to schedule, in conjunction with the patient an appointment that meets both clinical priority, the relevant waiting time target and New Way rules.

In This Key Role, You Will

• Ensure all referrals are printed, collated and recorded accurately on PMS and that urgent referrals are identified and processed as a priority.
• Interpret medical terminology to ensure the referral is directed to the most appropriate clinician/service.
• Undertake positive patient identification to ensure that the referral is matched to the correct patient’s previous history.
• Maintenance of accurate patient demographic details when registering or amending patients on PMS. Ensuring that the CHI number is present at all times.

What You’ll Bring

• SVQ Level 3, Customer Care or a minimum of 2 years experience in an administrative role preferably within an NHS environment.
• Experience within a busy contact centre / office type environment.
• Excellent interpersonal and communication skills is essential.
• Excellent organisational, planning and critical thinking skills when scheduling patients across multiple sites.

What We Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

• Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.