Patient Scheduler

NHS Scotland; Kentucky; On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Annual Leave 35 days

NHS pension

Salary progression

Sick leave

Job summary

NHS Lanarkshire is seeking a Patient Scheduler in the Referral Management Service to accurately record referrals on the Patient Management System and schedule appointments that meet clinical priorities and waiting time targets.

You will interpret terminology, ensure correct patient matching, and maintain up-to-date demographics and CHI numbers, working across multiple sites within a busy NHS setting.

Qualifications

• SVQ Level 3, Customer Care or 2+ years in an administrative NHS context.
• Experience in a busy contact centre/office environment.
• Excellent interpersonal and communication skills are essential.
• Excellent organisational, planning and critical thinking skills for scheduling patients across sites.

Responsibilities

• Print, collate and record referrals on PMS; identify and prioritize urgent referrals.
• Interpret medical terminology to direct referrals to the correct clinician/service.
• Perform positive patient identification and match referrals to patient history.
• Maintain accurate patient demographics and CHI numbers on PMS.

Skills

Customer Care

Administrative experience

Interpersonal skills

Scheduling

Education

SVQ Level 3

Tools

PMS

Job description

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

About The Organisation

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

About The Organisation

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

The Role

The Referral Management Service plays a key strategic Role in the delivery of out patient waiting time targets. The role of the patient scheduler is to accurately record and process the referral from point of receipt in the RMS on the Patient Management System and to schedule, in conjunction with the patient an appointment that meets both clinical priority, the relevant waiting time target and New Way rules.

In This Key Role, You Will

• Ensure all referrals are printed, collated and recorded accurately on PMS and that urgent referrals are identified and processed as a priority.
• Interpret medical terminology to ensure the referral is directed to the most appropriate clinician/service.
• Undertake positive patient identification to ensure that the referral is matched to the correct patient’s previous history.
• Maintenance of accurate patient demographic details when registering or amending patients on PMS. Ensuring that the CHI number is present at all times.

What You'll Bring

• SVQ Level 3, Customer Care or a minimum of 2 years experience in an administrative role preferably within an NHS environment.
• Experience within a busy contact centre / office type environment.
• Excellent interpersonal and communication skills is essential.
• Excellent organisational, planning and critical thinking skills when scheduling patients across multiple sites.

What We Offer

As a valued employee of NHS Lanarkshire, you can enjoy an extensive range of benefits including:

• Annual Leave - 35 days including public holidays
• Generous NHS pension scheme
• Annual incremental salary progression
• Paid sick leave increasing with length of service
• NHS discounts and more.

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent - regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

• Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

For informal discussion, please contact Janey Mitchell, Assistant RMS Manager on [e-mail]

If you have any questions about the recruitment process or require support with your application, contact Marion Bisset Recruitment Administrator on [e-mail]

AI tools like ChatGPT or Copilot can be great for planning and preparing your application, but your answers must be your own.

• Show us the real you: Your application should reflect your skills, experience, and motivations authentically.
• Use AI wisely: It’s fine to use AI for ideas or to check spelling and grammar, but don’t let it write your answers.
• Why this matters: Applications that rely on AI-generated content may be withdrawn. By applying, you confirm your responses are based on your own knowledge and achievements.

Tip: Think of AI as a helper, not a substitute. We want to understand you, not an AI tool.

Interested?

Full details about the role are provided in the attached Job Description and Person Specification.

Please review our Application Guidance which explain key information including closing dates, amendments, right‑to‑work requirements, sponsorship eligibility and important points to be aware of before submitting your application

You can also learn more about working with NHS Lanarkshire by viewing our Information Pack

Unless otherwise stated, the deadline for applications is 23:59 hours on the closing date. Please note, CVs will not be accepted.