Patient Scheduler: Precise, Impactful Appointments

NHS Ayrshire & Arran; Kentucky; On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Annual Leave 35 days

NHS pension

Salary progression

Paid sick leave

NHS discounts

Job summary

NHS Lanarkshire is seeking a patient scheduler within the Referral Management Service. The role records referrals on PMS, scheduling appointments that meet clinical priority and waiting time targets.

You will interpret medical terminology, identify the correct patient, and maintain accurate demographics, ensuring CHI numbers are present. A strong NHS administrative background is preferred.

Qualifications

• Excellent interpersonal and communication skills required.
• Experience in a busy contact centre/office environment.
• Strong organisational, planning and critical thinking skills for scheduling across multiple sites.
• NHS environment experience is desirable.

Responsibilities

• Print, collate and record referrals in PMS with urgency for high-priority cases.
• Interpret medical terminology to direct referrals to appropriate clinician/service.
• Perform positive patient identification to match referrals to patient history.
• Maintain accurate patient demographics and ensure CHI number is present at all times.

Skills

Excellent interpersonal &communication

Experience in busy contact centre/办公室

Excellent organisational and planning

NHS administrative experience is aPlus

Education

SVQ Level 3, Customer Care

2+ years administrative experience (NHS preferred)

Job description

NHS Lanarkshire is seeking a patient scheduler within the Referral Management Service. The role records referrals on PMS, scheduling appointments that meet clinical priority and waiting time targets.

You will interpret medical terminology, identify the correct patient, and maintain accurate demographics, ensuring CHI numbers are present. A strong NHS administrative background is preferred.