Patient Services Coordinator: Scheduling & Referrals

University of Kentucky; Lexington (KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

The University of Kentucky is seeking a patient services coordinator to support healthcare operations. Responsibilities include gathering medical records, scanning, making referrals, coordinating and scheduling multiple appointments, and answering a high volume of phone calls.

The ideal candidate communicates effectively within a multidisciplinary team, has healthcare customer service experience, and knowledge of medical terminology.

Qualifications

• Strong interpersonal and communication skills.
• Experience with healthcare registration, scheduling, and patient flow is preferred.
• Knowledge of medical terminology is advantageous.
• Customer service experience in healthcare settings is preferred.

Responsibilities

• Coordinate patient services including gathering medical records and referrals.
• Schedule and manage multiple appointments and answer phone inquiries.
• Collaborate with a multidisciplinary team to ensure smooth patient flow and service quality.

Skills

Interpersonal communication

Customer service

Scheduling

Medical terminology

Tools

Electronic medical records

Job description

The University of Kentucky is seeking a patient services coordinator to support healthcare operations. Responsibilities include gathering medical records, scanning, making referrals, coordinating and scheduling multiple appointments, and answering a high volume of phone calls.

The ideal candidate communicates effectively within a multidisciplinary team, has healthcare customer service experience, and knowledge of medical terminology.